At a Glance
- Tasks: Manage customer relationships and ensure smooth hire operations in a busy depot.
- Company: Growing independent hire business with a focus on teamwork and customer service.
- Benefits: Competitive salary, health cash plan, enhanced pension, and generous holiday allowance.
- Other info: Join a supportive team with opportunities for growth and improvement.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in hire roles and strong communication skills are essential.
Ready to take the next step in your hire career? Are you an experienced Hire Controller who knows how to keep a busy hire desk running smoothly? Do you enjoy building strong customer relationships, solving problems, and being the person your team and customers can rely on?
We are currently recruiting for a Senior Hire Controller to join a successful and growing independent hire business based in Park Royal. This is a fantastic opportunity for an experienced hire desk professional from a tool, plant, access, or equipment hire background who is looking for more responsibility, greater involvement, and the chance to make a real impact within a busy depot environment.
What will you be doing?
As a Senior Hire Controller, you will be at the heart of the depot operation, managing customer relationships, supporting the hire desk team, and ensuring every hire runs smoothly from enquiry through to completion. You will be responsible for:
- Becoming a trusted point of contact for key customers, providing expert advice and ensuring an outstanding service experience.
- Managing the complete hire cycle, including enquiries, quotations, contracts, extensions, off-hires, exchanges, and account queries.
- Handling more complex customer requirements and finding practical solutions quickly.
- Working closely with transport, workshop, and yard teams to coordinate deliveries, collections, and equipment availability.
- Building strong customer relationships to encourage repeat business and long-term partnerships.
- Identifying opportunities to grow accounts and support business development.
- Helping improve depot processes, systems, and ways of working.
- Assisting the management team with operational challenges and ensuring a smooth-running hire operation.
What are we looking for?
- Proven experience within a Hire Controller, Senior Hire Controller, or Hire Desk role.
- Background within tool hire, plant hire, access hire, equipment hire, or a similar industry.
- Strong knowledge of hire processes and customer account management.
- Confident communication skills with the ability to build relationships at all levels.
- Experience supporting colleagues, mentoring others, or taking ownership of key tasks.
- Excellent organisation skills with the ability to manage a busy workload.
- Strong attention to detail and a proactive approach to problem-solving.
- Good IT skills and confidence using hire systems.
- A positive attitude, strong work ethic, and a genuine passion for delivering great customer service.
What's on offer?
- Salary: £30,000 - £35,000 depending on experience
- Health cash plan with virtual GP service
- Enhanced contributory workplace pension scheme
- 28 days' holiday (including bank holidays), increasing to 33 days after five years' service
- Working hours: 7.30am - 5pm, Monday to Friday
- Company workwear, including PPE
- Fresh fruit, snacks, and drinks in the depot
Take the next step in your hire career. If you're an experienced Hire Controller ready for a role where your knowledge, customer skills, and leadership can make a real difference, we'd love to hear from you.
Senior Hire Controller employer: K and D Recruitment
Join a dynamic team as a 7.5T Delivery Driver in Birmingham, where we prioritise safety and efficiency in our operations. Our supportive work culture fosters employee growth through ongoing training and development opportunities, ensuring you can advance your career while enjoying competitive pay and benefits. Experience the unique advantage of working in a vibrant city that offers a great work-life balance and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hire Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like K and D Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at K and D Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like K and D Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Hire Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to K and D Recruitment:This is your chance to really connect with the team at K and D Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at K and D Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with K and D Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show K and D Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at K and D Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
