Senior Hire Controller in London

Ready to take the next step in your hire career? Are you an experienced Hire Controller who knows how to keep a busy hire desk running smoothly? Do you enjoy building strong customer relationships, solving problems, and being the person your team and customers can rely on?

We are currently recruiting for a Senior Hire Controller to join a successful and growing independent hire business based in Park Royal. This is a fantastic opportunity for an experienced hire desk professional from a tool, plant, access, or equipment hire background who is looking for more responsibility, greater involvement, and the chance to make a real impact within a busy depot environment.

What will you be doing?

• As a Senior Hire Controller, you will be at the heart of the depot operation, managing customer relationships, supporting the hire desk team, and ensuring every hire runs smoothly from enquiry through to completion.
• You will be responsible for:
• Becoming a trusted point of contact for key customers, providing expert advice and ensuring an outstanding service experience.
• Managing the complete hire cycle, including enquiries, quotations, contracts, extensions, off-hires, exchanges, and account queries.
• Handling more complex customer requirements and finding practical solutions quickly.
• Working closely with transport, workshop, and yard teams to coordinate deliveries, collections, and equipment availability.
• Building strong customer relationships to encourage repeat business and long-term partnerships.
• Identifying opportunities to grow accounts and support business development.
• Helping improve depot processes, systems, and ways of working.
• Assisting the management team with operational challenges and ensuring a smooth-running hire operation.

Qualifications

• Proven experience within a Hire Controller, Senior Hire Controller, or Hire Desk role.
• Background within tool hire, plant hire, access hire, equipment hire, or a similar industry.
• Strong knowledge of hire processes and customer account management.
• Confident communication skills with the ability to build relationships at all levels.
• Experience supporting colleagues, mentoring others, or taking ownership of key tasks.
• Excellent organisation skills with the ability to manage a busy workload.
• Strong attention to detail and a proactive approach to problem-solving.
• Good IT skills and confidence using hire systems.
• A positive attitude, strong work ethic, and a genuine passion for delivering great customer service.

Benefits

• Salary: 30,000 - 35,000 depending on experience
• Health cash plan with virtual GP service
• Enhanced contributory workplace pension scheme
• 28 days' holiday (including bank holidays), increasing to 33 days after five years' service
• Working hours: 7.30am - 5pm, Monday to Friday
• Company workwear, including PPE
• Fresh fruit, snacks, and drinks in the depot

Take the next step in your hire career. If you're an experienced Hire Controller ready for a role where your knowledge, customer skills, and leadership can make a real difference, we'd love to hear from you.