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- Tasks: Be the go-to person for all plant hire bookings and ensure smooth operations.
- Company: Join a friendly, family-run business with a supportive team.
- Benefits: Earn a competitive salary of £35,000 - £40,000 per year.
- Why this job: Perfect for organised problem-solvers who thrive in fast-paced environments.
- Qualifications: Experience in hire desk operations and strong customer service skills required.
- Other info: Great opportunity for career growth in a dynamic setting.
The predicted salary is between 28000 - 40000 £ per year.
As our Hire Desk Controller, you'll be the central point of contact for all plant hire bookings. You will ensure the smooth coordination of fleet operations, manage customer requests, and maintain high levels of service. This is a fast-paced, rewarding role perfect for someone who thrives on organisation, problem-solving, and teamwork.
Key Responsibilities:
- Manage the hire desk, scheduling plant and equipment hires efficiently
- Handle customer enquiries via phone, email, and in person
- Coordinate deliveries and collections with drivers and field teams
- Maintain accurate hire agreements, records, and documentation
- Liaise with operations to ensure fleet availability and maintenance scheduling
- Support the team with administrative tasks, invoicing, and reporting
Skills & Experience Required
- Experience in a hire desk or plant hire operations role
- Excellent organisation and multitasking skills
- Strong customer service and communication skills
- Comfortable using hire/fleet management software
- Knowledge of HSE regulations and plant hire compliance is a plus
- Ability to work effectively under pressure in a busy operational environment
What We Offer
- Competitive salary: £35,000 - £40,000 per year
- Friendly, supportive team in a growing, family-run business
How to Apply
If you're an experienced Hire Desk Controller looking for your next challenge, we would love to hear from you.
Hire Desk Controller in Kent employer: K and D Recruitment
Contact Detail:
K and D Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Kent
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or solved problems under pressure. This will demonstrate your fit for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our friendly, supportive team.
We think you need these skills to ace Hire Desk Controller in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hire desk or plant hire operations. We want to see how your skills match the role, so don’t be shy about showcasing your organisation and multitasking abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the Hire Desk Controller role and how your previous experiences have prepared you for this fast-paced environment. Keep it friendly and professional!
Show Off Your Customer Service Skills: Since this role involves handling customer enquiries, make sure to mention any relevant experience you have in providing excellent customer service. We love candidates who can communicate effectively and keep our clients happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at K and D Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of plant hire operations and the specific software used in the industry. Familiarise yourself with HSE regulations and compliance, as these are crucial for the role.
✨Show Off Your Organisation Skills
Prepare examples that showcase your organisational abilities and multitasking skills. Think of times when you successfully managed multiple bookings or resolved customer issues efficiently.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share experiences where you went above and beyond to meet a customer's needs, as this will highlight your strong communication skills.
✨Teamwork Makes the Dream Work
Since this role involves liaising with various teams, be prepared to talk about your experience working collaboratively. Highlight instances where you supported colleagues or coordinated with drivers and field teams to ensure smooth operations.
