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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Established UK business with a supportive work environment.
- Benefits: Competitive salary, professional development, and a stable work environment.
- Other info: Proactive team players will thrive in this fast-paced environment.
- Why this job: Gain hands-on experience in a dynamic role with real variety and growth opportunities.
- Qualifications: Experience with Windows 10/11, Office 365, and strong problem-solving skills.
The predicted salary is between 28500 - 28500 £ per year.
Location: East Kilbride
Salary: 28,500 + benefits
The Opportunity
We're working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you'll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported. Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
- Provide 1st and 2nd line IT support across the business
- Diagnose, troubleshoot, and resolve technical issues efficiently
- Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
- Manage and maintain IT hardware (laptops, desktops, mobile devices)
- Handle issues with printers, scanners, and copiers within SLA
- Take ownership of incidents from initial investigation through to resolution
- Escalate complex or high-priority issues where required
- Maintain and update the service desk (Jira), ensuring timely responses
- Ensure systems and processes align with company policies and standards
What We're Looking For
Essential
- Experience supporting Windows 10/11 and Office 365
- Strong understanding of IT hardware (laptops, desktops, phones)
- Experience with printer support and troubleshooting
- Knowledge of WiFi and IT connectivity concepts
- Strong problem-solving and communication skills
- Ability to manage workload and prioritise effectively
Desirable
- NVQ Level 4 (or higher) in ICT / Telecommunications
- Networking certifications (e.g. CCNA, Network+)
- Experience with Cisco switching
- Exposure to firewall technologies
- Knowledge of Windows Server (2016/2019)
- Understanding of DNS, DHCP, NAT, Group Policy
- Experience with backup technologies or VOIP systems
Key Attributes
- Proactive, self-motivated, and hands-on
- Strong customer service mindset
- Able to work independently and as part of a team
- Comfortable in a fast-paced environment with tight deadlines
- Eager to learn and develop within IT
Why Apply?
- Broad, hands-on IT role with real variety
- Opportunity to develop across infrastructure and networking
- Stable business environment with strong internal support
- Clear pathway to grow technical skills and certifications
IT Specialist employer: K and D Recruitment
Contact Detail:
K and D Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and problem-solving abilities. This is a great way to demonstrate your hands-on experience and technical know-how to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot specific issues, as this will show your problem-solving skills and technical knowledge. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with Windows 10/11, Office 365, and any relevant hardware support. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in a fast-paced environment.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you're interested in the role and how your background makes you a great fit. We appreciate straightforward communication!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at K and D Recruitment
✨Know Your Tech Stack
Make sure you brush up on your knowledge of Windows 10/11 and Office 365, as well as IT hardware like laptops and desktops. Being able to discuss your experience with these systems confidently will show that you're ready to hit the ground running.
✨Problem-Solving Scenarios
Prepare for some scenario-based questions where you'll need to demonstrate your troubleshooting skills. Think of specific examples where you've diagnosed and resolved technical issues efficiently, as this is a key part of the role.
✨Familiarise Yourself with Service Desk Tools
Since you'll be using Jira to manage incidents, it’s a good idea to familiarise yourself with how service desks operate. If you have experience with similar tools, be ready to share how you used them to ensure timely responses and effective issue resolution.
✨Show Your Customer Service Skills
This role requires a strong customer service mindset, so be prepared to discuss how you've supported users in the past. Highlight any experiences where you’ve gone above and beyond to help someone with their IT issues, as this will resonate well with the interviewers.