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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain network infrastructure.
- Company: Established UK business with a supportive environment.
- Benefits: Hands-on role with opportunities for growth and skill development.
- Other info: Stable environment with clear pathways for technical skill advancement.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience with Windows 10/11, Office 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: East Kilbride
The Opportunity
We're working with a well-established UK business looking to hire an IT Specialist to support day-to-day operations across the site. This is a hands-on role where you'll act as a key point of contact for IT support, ensuring systems run smoothly and users are fully supported. Ideal for someone who enjoys problem-solving, working across a broad tech stack, and being visible within the business.
Key Responsibilities
- Provide 1st and 2nd line IT support across the business
- Diagnose, troubleshoot, and resolve technical issues efficiently
- Support and maintain network infrastructure (switching, WiFi, VOIP, backups)
- Manage and maintain IT hardware (laptops, desktops, mobile devices)
- Handle issues with printers, scanners, and copiers within SLA
- Take ownership of incidents from initial investigation through to resolution
- Escalate complex or high-priority issues where required
- Maintain and update the service desk (Jira), ensuring timely responses
- Ensure systems and processes align with company policies and standards
What We're Looking For
Essential
- Experience supporting Windows 10/11 and Office 365
- Strong understanding of IT hardware (laptops, desktops, phones)
- Experience with printer support and troubleshooting
- Knowledge of WiFi and IT connectivity concepts
- Strong problem-solving and communication skills
- Ability to manage workload and prioritise effectively
Desirable
- NVQ Level 4 (or higher) in ICT / Telecommunications
- Networking certifications (e.g. CCNA, Network+)
- Experience with Cisco switching
- Exposure to firewall technologies
- Knowledge of Windows Server (2016/2019)
- Understanding of DNS, DHCP, NAT, Group Policy
- Experience with backup technologies or VOIP systems
Key Attributes
- Proactive, self-motivated, and hands-on
- Strong customer service mindset
- Able to work independently and as part of a team
- Comfortable in a fast-paced environment with tight deadlines
- Eager to learn and develop within IT
Why Apply?
- Broad, hands-on IT role with real variety
- Opportunity to develop across infrastructure and networking
- Stable business environment with strong internal support
- Clear pathway to grow technical skills and certifications
IT Specialist in Glasgow employer: K and D Recruitment
Contact Detail:
K and D Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in Glasgow
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and problem-solving abilities. This is a great way to demonstrate your hands-on experience and technical knowledge to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would troubleshoot specific issues, as this will show your problem-solving skills and technical expertise. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace IT Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Office 365, as well as any relevant IT hardware knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a proactive attitude, so let that personality come through!
Showcase Relevant Experience: When detailing your past roles, focus on your hands-on experience with troubleshooting and supporting IT systems. Mention specific examples of how you've resolved issues or improved processes, as this will resonate with us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at K and D Recruitment
✨Know Your Tech Stack
Make sure you brush up on the specific technologies mentioned in the job description, like Windows 10/11 and Office 365. Familiarise yourself with common troubleshooting steps for hardware and software issues, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to discuss how you've handled customer support in the past. Share examples where you resolved issues efficiently and maintained a positive attitude, as this will highlight your strong customer service mindset.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Think about how you would approach diagnosing and resolving technical issues, especially those related to network infrastructure or hardware. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Eagerness to Learn
This company values growth and development, so express your enthusiasm for learning new technologies and improving your skills. Mention any relevant certifications you're pursuing or areas of IT you're particularly interested in, as this shows you're proactive and self-motivated.