At a Glance
- Tasks: Manage daily operations, coordinate hire equipment, and enhance customer experience.
- Company: Leading independent plant & tool hire business with a strong UK presence.
- Benefits: Competitive salary, quarterly bonuses, loyalty perks, and 32 days holiday.
- Other info: Clear career development opportunities in a supportive environment.
- Why this job: Join a dynamic team and play a key role in operational success and growth.
- Qualifications: Experience in hire operations, strong communication, and organisational skills.
The predicted salary is between 30000 - 30000 € per year.
Location: Cardiff
Salary: £29,000 - £31,000 + quarterly bonus + Loyalty Perks
The Opportunity
We're partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience. This is a key, front-line role within the business - perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.
What You'll Be Doing
- Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process
- Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
- Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
- Working closely with logistics teams to ensure timely and efficient transport scheduling
- Handling inbound calls and enquiries while supporting sales opportunities and conversions
- Identifying and acting on new business opportunities from customer interactions
- Supporting pricing, rates, and commercial decisions when required
- Building strong relationships with customers to enhance retention and growth
What We're Looking For
- Experience in a hire operations / hire desk / plant hire environment (essential)
- Strong organisational and communication skills
- Commercial mindset with the ability to identify sales opportunities
- Confident working independently and under pressure
- Strong relationship-building and negotiation skills
- Good IT proficiency and attention to detail
- A proactive, flexible, and solutions-driven approach (Plant / construction knowledge is advantageous but not essential)
What's in It for You
- Bonus potential of up to £2,400 per year
- Loyalty bonus scheme starting at £25 per month, increasing to £35 per month with service
- Pension + life assurance (3x salary)
- 32 days holiday (including bank holidays)
- Birthday gift + perks platform
- Clear opportunities for career development and progression
- Join a growing, supportive and ambitious team
Working Hours
Monday to Friday Shift patterns: 6:30am - 4:00pm or 7:30am - 5:00pm
Hire Controller in Cardiff employer: K and D Recruitment
Join a leading independent plant and tool hire business in Cardiff, where you will thrive in a dynamic environment that values customer interaction and operational excellence. With competitive salary packages, generous holiday allowances, and clear pathways for career development, this company fosters a supportive culture that rewards loyalty and ambition. Experience the satisfaction of being part of a growing team dedicated to delivering exceptional service and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in hire operations makes you the perfect fit for the Hire Controller role. Keep it concise but impactful—think of it as your personal brand statement.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an inside edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hire Controller in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight your experience in hire operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at K and D Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of hire operations and the plant hire industry. Familiarise yourself with common equipment, processes, and terminology. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in building relationships and handling enquiries. Think of specific examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to delivering an exceptional customer experience.
✨Demonstrate Your Organisational Skills
The Hire Controller position requires strong organisational abilities. Be ready to talk about how you manage multiple tasks and priorities, especially in a fast-paced environment. You could mention tools or methods you use to stay organised and ensure efficiency in your work.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company and the role. Ask about their growth plans, team dynamics, or how they measure success in the Hire Controller position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
