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- Tasks: Lead a dynamic IT Service Team and enhance customer support.
- Company: Join a market leader in UK Food Manufacturing with a collaborative culture.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Hands-on leadership role with a focus on team development and digital transformation.
- Why this job: Shape the digital workplace of tomorrow while driving innovation and efficiency.
- Qualifications: Experience in IT support and knowledge of ITIL principles required.
The predicted salary is between 35000 - 45000 £ per year.
Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham.
This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business.
- Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity.
- Manage team rotas to ensure effective coverage for in-hours and out-of-hours support.
- Take ownership of IT Service Management processes including Incident and change.
- Work with internal teams and external suppliers to remove blockers and enhance service performance.
- Produce and share monthly service dashboards and insights with senior stakeholders.
- Promote automation, efficiency, and continuous improvement within service operations.
- Maintain a skills matrix and support team development through coaching and mentoring.
- Uphold excellent standards of professionalism, empathy, and communication in all service interactions.
- Contribute to digital transformation initiatives and help build a proactive, people-centred service culture.
You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support.
Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications.
Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.
Service Desk Team Leader *Management *Support *ITIL *Customer Focused in Birmingham employer: K.A.G. Recruitment Consultancy Ltd
Contact Detail:
K.A.G. Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader *Management *Support *ITIL *Customer Focused in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT service management and team leadership. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the job.
✨Tip Number 3
Showcase your passion for IT and customer service during interviews. Share specific examples of how you've improved service delivery or supported your team in the past. This will help you stand out as a candidate who truly cares about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Team Leader *Management *Support *ITIL *Customer Focused in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Leader role. Highlight your IT support experience, customer focus, and any relevant ITIL knowledge to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT and how you can contribute to our digital transformation initiatives. Be sure to mention your leadership style and how you motivate teams.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve service delivery and drive best practices. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at K.A.G. Recruitment Consultancy Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the principles of IT service management. Be ready to discuss how you've applied these in previous roles and how they can enhance service delivery in this position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating teams. Think about specific situations where you’ve successfully managed team dynamics or improved performance, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
Be ready to share stories that illustrate your commitment to customer service. Discuss how you've handled challenging customer interactions and what steps you took to ensure a positive outcome, as this role is all about championing high-quality support.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to service desk challenges. Practice articulating your thought process and decision-making skills, particularly around incident management and driving continuous improvement.