Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic IT Service Desk team and enhance customer support.
- Company: Join a leading UK Food Manufacturing company with a strong reputation.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Other info: Exciting role in a collaborative environment with excellent career prospects.
- Why this job: Make a real impact by driving digital transformation and improving service delivery.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 39000 - 52000 £ per year.
K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham.
Role: Service Desk Team Leader
Salary: £45,000–£50,000 DOE
Hours: 37.5 per week
Location: Birmingham (B37)
Reporting to: Digital Services Manager
About the Role: This is a hands‑on leadership opportunity where you will guide an IT Service Team, champion high‑quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business.
Key Responsibilities:
- Lead, support, and motivate a high‑performing Digital Services team, embedding company values into daily activity.
- Oversee daily stand‑ups focused on major incidents, ticket progression, and potential breaches.
- Manage team rotas to ensure effective coverage for in‑hours and out‑of‑hours support.
- Take ownership of IT Service Management processes including Incident and change.
- Work with internal teams and external suppliers to remove blockers and enhance service performance.
Service Desk Team Leader in Birmingham employer: K.A.G. Recruitment Consultancy Ltd
Contact Detail:
K.A.G. Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in IT or food manufacturing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and service management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in past roles. This will help you stand out as the ideal candidate for the Service Desk Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Desk Team Leader role. Highlight your leadership experience and any relevant IT service management processes you've handled.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've motivated teams and improved service delivery in previous roles.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully removed blockers or enhanced service performance. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at K.A.G. Recruitment Consultancy Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Desk Team Leader. Brush up on IT Service Management processes, especially around incident and change management. Being able to discuss these topics confidently will show that you're ready to take charge.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you championed high-quality customer support or improved service delivery. This will help demonstrate your ability to lead a high-performing Digital Services team.
✨Understand the Company Culture
Research the company’s values and culture. Be ready to explain how you can embed these values into your daily activities as a leader. This shows that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the team faces or how they measure success in service delivery. This not only shows your interest but also helps you gauge if the role is the right fit for you.