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- Tasks: Lead a dynamic IT Service Desk team and enhance customer support.
- Company: Join a leading UK Food Manufacturing company with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Exciting opportunity for hands-on leadership in a collaborative environment.
- Why this job: Shape the future of digital services and make a real impact in IT.
- Qualifications: Experience in IT support and knowledge of ITIL principles required.
The predicted salary is between 35000 - 45000 £ per year.
Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham.
This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role in improving service delivery, driving best practice, and supporting digital transformation across the business.
- Lead, support, and motivate a high-performing Digital Services team, embedding company values into daily activity.
- Manage team rotas to ensure effective coverage for in-hours and out-of-hours support.
- Take ownership of IT Service Management processes including Incident and change.
- Work with internal teams and external suppliers to remove blockers and enhance service performance.
- Produce and share monthly service dashboards and insights with senior stakeholders.
- Promote automation, efficiency, and continuous improvement within service operations.
- Maintain a skills matrix and support team development through coaching and mentoring.
- Uphold excellent standards of professionalism, empathy, and communication in all service interactions.
- Contribute to digital transformation initiatives and help build a proactive, people-centred service culture.
You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support.
Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You will ideally hold an IT-related degree or equivalent qualifications.
Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
If you're looking to grow your IT career and help shape the digital workplace of tomorrow, we'd welcome your application. Apply now to become the next Service Desk Team Leader.
IT Service Desk Team Leader - Itil in Birmingham employer: K.A.G. Recruitment Consultancy Ltd
Contact Detail:
K.A.G. Recruitment Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader - Itil in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can contribute to their digital transformation initiatives and support their service delivery goals.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to IT service management and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting experience and customer focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace IT Service Desk Team Leader - Itil in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially any leadership roles, and don’t forget to mention your knowledge of ITIL principles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Be sure to mention specific examples of how you've improved service delivery in the past.
Showcase Your People Skills: Since this role involves leading a team, make sure to highlight your interpersonal skills. Share examples of how you've motivated teams or resolved conflicts, as we value a collaborative and supportive work environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at K.A.G. Recruitment Consultancy Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the ITIL 4 Foundation principles. Be ready to discuss how you've applied these in previous roles and how they can enhance service delivery in the new position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Highlight your ability to motivate and support team members, and be ready to discuss how you would embed company values into daily activities.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've successfully resolved IT issues or improved processes. Be prepared to explain your troubleshooting approach and how you collaborate with others to remove blockers.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll need to interact with various stakeholders, showcasing your excellent communication skills will be key to demonstrating your fit for the role.