At a Glance
- Tasks: Lead and develop the Digital Services team to enhance customer service and improve technology support.
- Company: Join a leading name in UK Food Manufacturing with a focus on digital innovation.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real impact while shaping the future of digital services in a growing business.
- Qualifications: Experience in customer service and team development, with strong organisational skills.
The predicted salary is between 45000 - 50000 £ per year.
K.A.G. Recruitment are thrilled to be exclusively partnering with a leading name in UK Food Manufacturing to bring you an exciting opportunity to join their team as a Digital Services Team Leader, based at their Birmingham head office. This is a fantastic opportunity to make a real impact, develop people and help shape the future of digital services within a successful and growing business.
Role: Digital Services Team Leader
Salary: £45,000-£50,000 DOE
Hours: 37.5 per week
Location: Birmingham (B37)
Reporting to: Digital Services Manager
About the Role
This is a great opportunity for a people-focused individual to lead and develop the Digital Services team, improve technology support and deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business.
- Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning.
- Create an inclusive, collaborative team environment where people feel supported and motivated to succeed.
- Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota.
- Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change.
- Identify opportunities to simplify processes, improve efficiency and enhance the customer experience.
- Use service insights to identify improvements, shape priorities and contribute to digital transformation initiatives.
- Promote a culture of collaboration, accountability and continuous improvement across Digital Services.
About You
You will be passionate about customer service, developing others and helping teams succeed and have experience supporting, mentoring or coordinating others within a service-focused environment, with strong organisational skills and the ability to manage competing priorities. You will be a confident communicator, able to build positive working relationships, encourage collaboration and support change. Experience within an IT or technical service environment is important, with knowledge of ITIL or service management principles being beneficial. You will have a proactive approach to problem-solving and continuous improvement, with a willingness to travel to other business locations when required.
Digital Services Team Leader employer: K.A.G. Recruitment Consultancy Ltd Careers
Join a dynamic team in Wrexham where your leadership as an Engineering Team Leader will be pivotal in driving safety, quality, and continuous improvement within a fast-paced food manufacturing environment. Our company fosters a culture of collaboration and growth, offering you the chance to develop your skills while leading a dedicated engineering team. With competitive pay and a commitment to employee development, this role provides a meaningful opportunity to make a significant impact in the industry.
Contact Details:
K.A.G. Recruitment Consultancy Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Services Team Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what K.A.G. Recruitment Consultancy Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges K.A.G. Recruitment Consultancy Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at K.A.G. Recruitment Consultancy Ltd Careers!
✨Direct Apply to K.A.G. Recruitment Consultancy Ltd Careers
Let's not forget to apply directly through the K.A.G. Recruitment Consultancy Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Services Team Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at K.A.G. Recruitment Consultancy Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at K.A.G. Recruitment Consultancy Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at K.A.G. Recruitment Consultancy Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
