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- Tasks: Join our team as a Field Service Engineer, supporting MFP and MFD printers.
- Company: We're a leading company in Print and Document Management solutions.
- Benefits: Enjoy a company car, fuel card, laptop, mobile phone, and 23 days holiday.
- Why this job: Be part of a dynamic team, merging hardware expertise with IT knowledge for impactful service.
- Qualifications: Basic IT networking skills and hands-on experience with printer hardware are essential.
- Other info: Training provided for Microsoft networks and document management software.
The predicted salary is between 30000 - 42000 £ per year.
Field Service Engineer for Printer Engineering (Kyocera, Canon, Konica Minolta) with knowledge in Microsoft Networks, DHCP, DNS, TCP/IP, LDAP, Active Directory, Equitrac, Papercut, and PCounter.
This company will offer you training in the above technologies. Your package will include a Company Car, Fuel Card, Pension, 23 Days Holiday, Free Birthday Holiday, Laptop, and Company Mobile Phone. You will work in a team of 5 experienced engineers.
This is a Flexible Field-Based Role, visiting a maximum of 2 clients per day in the areas of Basingstoke, Reading, or South London. The company is at the forefront of delivering cutting-edge Print, Document Management, and Infrastructure Solutions, redefining the traditional Print and Copier engineer role into a hybrid Service Delivery Technician, merging hardware expertise with IT knowledge.
You will provide customer service and technical support for both printing hardware and software solutions, being the first point of resolution for service issues and responsible for maintaining and improving customer satisfaction. This role is perfect for someone with strong printer hardware knowledge and basic IT networking skills.
Key Responsibilities:- Deliver exceptional customer support, resolving hardware and software faults.
- Maintain and administer print and scan solutions, ensuring functionality and efficiency.
- Support MFP - MFD - Kyocera, Canon, Konica Minolta.
- Complete service calls efficiently, adhering to response times and KPI targets.
- Use proactive troubleshooting tools and procedures to resolve issues on-site or remotely.
- Return faulty parts and maintain a well-stocked toolkit, including technology devices.
- Participate in training to keep knowledge up to date, supporting career progression.
- Provide basic support for software products and escalate complex issues to software consultants.
- Hands-on experience with MFP - MFD - Kyocera, Canon, or Konica Minolta hardware.
- Basic knowledge of Microsoft networks, including DHCP, DNS, and TCP/IP protocols (training provided).
- Familiarity with print and document management software (e.g., Equitrac, Papercut, PCounter) (training provided).
What is in it for you?
- Competitive starting salary.
- Company car and fuel card provided.
- Comprehensive benefits package including a company laptop and mobile phone.
- Career development opportunities through structured training and accreditation programs.
Who You Are:
You are proactive, organized, and passionate about technology. You have a positive attitude and thrive when solving challenges, whether independently or as part of a team. You value excellent customer service and are eager to contribute to the success of a forward-thinking company.
How to Apply:
If you are a Field Service Engineer with experience supporting MFP - MFD - Printers (Kyocera, Canon, Konica Minolta, Equitrac, Papercut, PCounter), then submit your CV today for your chance to join the team. Interviews ASAP with a 2 weeks turnaround to Job Offer Stage.
Contact Detail:
JWGC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MFP - MFD - Engineer Printers in Reading
✨Tip Number 1
Familiarise yourself with the specific brands mentioned in the job description, such as Kyocera, Canon, and Konica Minolta. Having hands-on experience or knowledge about their MFP and MFD printers will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your basic IT networking skills, particularly around Microsoft networks, DHCP, DNS, and TCP/IP protocols. Being able to discuss these topics confidently will demonstrate your readiness for the technical aspects of the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples from your past experiences where you resolved issues or improved customer satisfaction, as this role heavily emphasises exceptional support.
✨Tip Number 4
Research the company’s mission and values, especially their focus on redefining the traditional Print and Copier engineer role. Being able to align your personal values with theirs during the interview can make a strong impression.
We think you need these skills to ace MFP - MFD - Engineer Printers in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MFP and MFD printers, specifically mentioning any work you've done with brands like Kyocera, Canon, or Konica Minolta. Include relevant IT networking skills, such as knowledge of DHCP, DNS, and TCP/IP.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the company's mission of redefining the traditional engineer role.
Highlight Relevant Skills: In your application, emphasise your hands-on experience with print and document management software like Equitrac, Papercut, or PCounter. Even if you haven't used them extensively, express your willingness to learn and adapt through the training provided.
Show Enthusiasm for Training: Since the company offers training in Microsoft networks and other technologies, express your eagerness to participate in these opportunities. Highlight your proactive attitude towards learning and career development in your application.
How to prepare for a job interview at JWGC
✨Know Your Hardware
Make sure you brush up on your knowledge of MFP and MFD printers, especially brands like Kyocera, Canon, and Konica Minolta. Be prepared to discuss your hands-on experience with these devices and how you've resolved issues in the past.
✨Understand Networking Basics
Since the role involves basic IT networking skills, ensure you have a solid understanding of Microsoft networks, including DHCP, DNS, and TCP/IP protocols. You might be asked to explain how these concepts apply to printer functionality.
✨Customer Service Focus
This position emphasises exceptional customer support. Prepare examples of how you've delivered outstanding service in previous roles, particularly in resolving hardware and software faults. Highlight your proactive approach to maintaining customer satisfaction.
✨Show Willingness to Learn
The company offers training for various software products like Equitrac, Papercut, and PCounter. Express your eagerness to learn and adapt, and mention any relevant training or certifications you’ve pursued in the past to demonstrate your commitment to professional development.
