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- Tasks: Lead the Front Office team, ensuring exceptional guest service and operational excellence.
- Company: Join a renowned 4-star hotel in Derby, known for its high standards and guest satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and opportunities for professional development.
- Why this job: Be a key player in creating memorable guest experiences in a dynamic hospitality environment.
- Qualifications: Experience in a similar role, strong PMS knowledge, and excellent leadership skills required.
- Other info: Flexible shifts and a chance to make a real impact on guest satisfaction.
The predicted salary is between 28000 - 42000 £ per year.
Position: Front Office Manager – Branded 4-Star Property
Location: Derby, East Midlands
Salary: Circa £35,000 per annum plus bonus up to 10% of salary
We are currently seeking an experienced Front Office Manager to lead the Front Office department at our well-established 4-star branded hotel . With over 100 guest rooms and extensive meeting and event facilities, this is a fast-paced, guest-focused environment where operational excellence and service delivery are paramount.
As part of a recognised brand within the hospitality sector, our hotel prides itself on delivering a consistently high standard of guest service and operational efficiency and will need a confident leader with a proven background in similar-sized operations and a passion for hospitality excellence.
Key Responsibilities:
* Lead the day-to-day operations of the Front Office , including Reception and Night Teams
* Ensure brand standards and service expectations are consistently met or exceeded
* Motivate, train and develop a high-performing front-of-house team
* Effectively manage departmental rotas, KPIs, and team performance
* Work cross-functionally with Housekeeping, Revenue and F&B to optimise guest experience and maximise occupancy
* Act as a key point of contact for guest feedback, escalations, and VIP services
* Maintain up-to-date knowledge of local area and hotel services to support guest enquiries
Candidate Profile:
* Prior experience as a Front Office Manager or Assistant Manager in a 4-star branded hotel environment
* Strong PMS knowledge (e.g., Opera or similar)
* Proven ability to lead teams in high-volume, high-pressure environments
* Exceptional guest service ethos and commitment to quality
* Confident decision-maker with excellent interpersonal and communication skills
* Flexible to work a variety of shifts including weekends, early mornings, and evenings
You must be based in the UK or hold settled status. Sponsorship is not available.
Join a hotel where your leadership matters – and where every guest experience begins with you.
Front of House Manager- Branded 4-Star Property employer: JW Recruitment
Contact Detail:
JW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager- Branded 4-Star Property
✨Tip Number 1
Familiarise yourself with the specific brand standards of the hotel you're applying to. Understanding their ethos and service expectations will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in branded hotels. Attend local events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Use specific examples that highlight your ability to motivate and develop staff while maintaining operational excellence.
✨Tip Number 4
Stay updated on the latest trends in the hospitality sector, particularly regarding guest service and technology. Being knowledgeable about current practices will show your commitment to continuous improvement and guest satisfaction.
We think you need these skills to ace Front of House Manager- Branded 4-Star Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management, particularly in a 4-star hotel environment. Emphasise your leadership skills and any specific achievements that demonstrate your ability to meet brand standards and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples from your past experience that align with the key responsibilities listed in the job description, such as managing teams or improving service delivery.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Property Management Systems (PMS) like Opera, as well as your ability to work under pressure. Use bullet points to make these skills stand out, ensuring they are easy to read and directly related to the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front-of-house role where first impressions matter.
How to prepare for a job interview at JW Recruitment
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Know the Brand Standards
Familiarise yourself with the specific brand standards of the hotel you're interviewing for. Be ready to discuss how you can ensure these standards are met or exceeded in your role, showcasing your understanding of operational excellence.
✨Highlight Guest Service Experience
Prepare to discuss your commitment to exceptional guest service. Share specific instances where you went above and beyond to enhance a guest's experience, as this is crucial in a hospitality environment.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced nature of the role, be prepared to talk about how you've adapted to changing circumstances in previous jobs. Highlight your willingness to work various shifts and handle high-pressure situations effectively.
