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- Tasks: Welcome guests, assist with luggage, and maintain a pristine entrance.
- Company: Join the iconic JW Marriott Grosvenor House, a luxury hotel with a rich history.
- Benefits: Enjoy a supportive work culture, training opportunities, and a chance to shine in hospitality.
- Why this job: Be part of a team that values guest experiences and personal growth in a prestigious setting.
- Qualifications: Friendly, professional, reliable, and a strong communicator; no prior experience needed.
- Other info: Flexible hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 24000 - 36000 £ per year.
Join our JW Marriott Grosvenor House family, a luxury hotel with over 90 years of history on Park Lane, known for hosting royalty, presidents, and celebrities. We are seeking an ambitious and passionate Door Person dedicated to providing exceptional guest service and creating memorable experiences.
Position Summary:
- Prepare for your shift by passing information between Doormen and checking with the Concierge.
- Maintain effective communication with team members and managers.
- Perform reasonable requests from management.
- Handle guest issues professionally, ensuring resolution and follow-up using the LEARN and Service Excellence processes; track complaints via the Guest Response program.
- Understand hotel fire and safety procedures.
- Be flexible with working hours.
- Maintain high standards of personal hygiene and wear the uniform properly.
- Keep the entrances and courtyard immaculate.
- Stay informed about all hotel services and functions.
- Welcome guests, open doors, assist with luggage, and bid farewell to guests.
- Call taxis upon request, without prior driver arrangements.
- Remain at your post at the Front Doors/Front Gate at all times.
Candidates should demonstrate:
- Personable and friendly demeanor
- Professionalism
- Teamwork ability
- Efficiency
- Punctuality and reliability
- Strong communication skills
Marriott International is an equal opportunity employer committed to diversity and inclusion. We promote a people-first culture, non-discrimination, and holistic well-being for our associates. Join Marriott Hotels, where you can do your best work, start your purpose, belong to a global team, and become the best version of yourself. JW Marriott, part of Marriott International's luxury portfolio, offers over 100 properties worldwide, emphasizing associate happiness, training, recognition, and a luxurious work environment.
Casual Banqueting Door Person - JW Marriott Grosvenor House employer: JW Marriott Grosvenor House London
Contact Detail:
JW Marriott Grosvenor House London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Banqueting Door Person - JW Marriott Grosvenor House
✨Tip Number 1
Familiarise yourself with the JW Marriott brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of JW Marriott Grosvenor House. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles that require similar responsibilities, as this experience can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations or guest complaints. Use the LEARN and Service Excellence processes mentioned in the job description as a framework to showcase your problem-solving abilities.
We think you need these skills to ace Casual Banqueting Door Person - JW Marriott Grosvenor House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Casual Banqueting Door Person position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest service and your ability to create memorable experiences. Mention specific examples from your past experiences that demonstrate your professionalism and teamwork skills.
Highlight Relevant Skills in Your CV: Ensure your CV showcases your strong communication skills, punctuality, and reliability. Include any previous roles in hospitality or customer service that illustrate your ability to handle guest issues professionally.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JW Marriott Grosvenor House London
✨Show Your Personality
As a Door Person, your friendly and personable demeanour is crucial. Make sure to showcase your warmth and approachability during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Hotel
Familiarise yourself with JW Marriott Grosvenor House and its history. Understanding the hotel's services, amenities, and unique features will show your enthusiasm for the role and help you answer questions more effectively.
✨Demonstrate Teamwork
This position requires effective communication and collaboration with team members. Be prepared to discuss examples of how you've worked well in a team setting, highlighting your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Situational Questions
Expect questions about how you would handle specific guest situations or complaints. Use the LEARN and Service Excellence processes as a framework to explain your approach to resolving issues professionally and ensuring guest satisfaction.
