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- Tasks: Check in guests, serve drinks, and ensure a secure environment during night shifts.
- Company: Stanneylands Hotel, a welcoming place with a focus on teamwork.
- Benefits: Profit share, discounts, progression opportunities, and employee support programme.
- Why this job: Join a dynamic team and enhance your hospitality skills while working nights.
- Qualifications: Strong communication skills and a passion for guest service.
- Other info: Great opportunity for career growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
We are now looking to recruit Night Porters to join the team at the Stanneylands Hotel in Wilmslow.
Night Porter benefits include:
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme
Night Porter Role and Responsibilities:
- Check in late arrivals and check out early departures in line with company procedures.
- Ensure thorough communication with all departments.
- Ensure that all tasks are completed on each shift and complete handover at the end of the shift.
- Ensure that wake up calls are made promptly and book any taxis for guests.
- Take room service orders and deliver to guests.
- Residents’ bar – preparing and serving drinks, cleaning duties.
- Have a thorough knowledge of the fire evacuation procedure and computer systems.
- Ensure site is secure and complete regular walk arounds throughout the shift.
- Set up rooms for meetings and private dining.
- Give personal attention, take personal responsibility and use teamwork to provide excellent guest service.
Night Porter - Stanneylands in Wilmslow employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Stanneylands in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be ready for the interview! Brush up on your knowledge of the Stanneylands Hotel and its services. Show us you’re keen by asking questions about the team and how you can contribute to providing excellent guest service.
✨Tip Number 3
Show off your skills! If you have experience with late check-ins, room service, or handling guest requests, make sure to highlight these during your conversations. We want to see how you can bring value to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Stanneylands team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter - Stanneylands in Wilmslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role at Stanneylands. Highlight any relevant experience and skills that match the job description, like customer service or teamwork.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. Plus, it’s super easy!
How to prepare for a job interview at JW Lees
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the responsibilities like checking in late arrivals and ensuring guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent guest service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This could be anything from handling complaints to providing personalised service. It’ll demonstrate your commitment to guest satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle situations like a late check-in or a guest needing assistance in the middle of the night. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Night Porter role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.