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For Companies At a Glance
- Tasks: Greet guests, manage bookings, and handle queries in a vibrant hotel environment.
- Company: Join a dynamic hotel team known for exceptional service and guest satisfaction.
- Benefits: Enjoy profit sharing, discounts on food, and wellbeing support.
- Why this job: Perfect for those seeking growth in hospitality with a fun, supportive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and great communication skills.
- Other info: Flexible shifts available, ideal for students balancing work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist – Wilmslow
Hotel Receptionist Vacancy
We are looking for a Receptionist to join our fabulous team.
What we offer our Receptionists:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Receptionist does at our Hotel:
- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Wilmslow
✨Tip Number 1
Familiarise yourself with the hotel and hospitality industry. Understanding the common practices and expectations in this field will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests, so demonstrating excellent communication and problem-solving abilities is crucial.
✨Tip Number 3
Research the specific hotel you're applying to. Knowing their values, services, and any recent news can help you tailor your conversation and show genuine interest during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what they look for in a receptionist, giving you an edge in your application.
We think you need these skills to ace Receptionist - Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, organisation, and problem-solving that are crucial for a Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Receptionist at this hotel and how your skills align with their requirements.
Highlight Relevant Experience: In your application, focus on any previous experience in hospitality or customer-facing roles. Provide examples of how you've successfully managed guest queries or handled complaints to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Receptionist role.
How to prepare for a job interview at JW Lees
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their mission and what they offer can help you tailor your answers and show genuine interest in the role.
✨Practice Common Questions
Prepare for typical receptionist interview questions, such as how you would handle difficult guests or manage multiple bookings. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a receptionist, strong communication is key. Be sure to demonstrate your ability to communicate clearly and effectively, both verbally and non-verbally, throughout the interview.
✨Highlight Your Organisational Skills
Discuss your experience with managing bookings and handling customer queries. Providing specific examples of how you've successfully organised tasks in previous roles will showcase your suitability for the position.
