At a Glance
- Tasks: Lead a vibrant team, deliver top-notch customer service, and ensure smooth operations.
- Company: Join JW Lees, a family-owned brewer with nearly 200 years of heritage.
- Benefits: Earn competitive pay, cash tips, and enjoy discounts on food and drink.
- Other info: Opportunities for career growth and access to wellbeing support.
- Why this job: Be a key player in creating memorable experiences for customers every day.
- Qualifications: Strong leadership and communication skills, plus a passion for great service.
The predicted salary is between 12.9 - 12.9 £ per hour.
Location: CW8 2HB.
Salary: £12.41 – £12.90 per hour plus tips.
Contract: Full‑time, Part‑time/Flexible.
Closing date: 27 Jul 2026.
Company
JW Lees is a family‑owned brewer with nearly 200 years of heritage. They operate 150 pubs, inns and hotels across the North West and North Wales.
Responsibilities
- Lead, supervise and motivate a team during shifts.
- Deliver excellent customer service and maintain quality standards.
- Take ownership of the shift, ensuring smooth operations and happy customers.
- Serve drinks and food, pull pints, and manage bar service.
- Act as a positive role model, communicating effectively with staff and customers.
- Uphold the company’s values: Proud, Savvy, Honest, Passionate, Personal, Together.
Qualifications
- Strong leadership skills and the ability to run shifts.
- Excellent communication and team‑working abilities.
- Passion for customer service and a positive attitude.
Benefits
- Competitive hourly rate plus cash tips and tronc (card tips paid into bank).
- Annual profit‑share bonus.
- 30% discount on food and drink across all JW Lees pubs, inns and hotels for you, friends and family.
- 50% off food during shifts.
- Discounted stays in JW Lees hotels and inns.
- 24‑hour confidential wellbeing support and counselling through Licensed Trade Charity.
- Opportunity for career development with internal and external programmes.
- Enhanced maternity, paternity, and adoption policies.
- Access to JW BenefitHub with a wide range of high‑street and online discounts.
Front of House Team Leader - Vale Royal Abbey Arms in Potters Bar employer: JW Lees
JW Lees is an exceptional employer, offering a vibrant work culture where team leaders can thrive in a supportive environment at the Vale Royal Abbey Arms. With competitive pay, generous discounts, and a strong focus on employee wellbeing and development, staff are encouraged to grow their careers while enjoying the rich heritage of a family-owned business. Join us to be part of a passionate team dedicated to delivering outstanding customer service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Vale Royal Abbey Arms in Potters Bar
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JW Lees. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JW Lees
Don't be shy about reaching out to JW Lees directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader - Vale Royal Abbey Arms in Potters Bar
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JW Lees and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JW Lees
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
