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- Tasks: Lead the Front of House team, ensuring excellent customer service and motivating your crew.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition.
- Benefits: Competitive pay, cash tips, discounts on food and drink, and wellbeing support.
- Why this job: Be part of a passionate team and grow your career in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Front of House Team Leader to join our fabulous team.
What we offer our Front of House Team Leaders:
- Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
- Annual profit share bonus, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
- Great opportunities to grow in your role and progress your career with our internal and external development programmes
- Enhanced maternity, paternity and adoption policies
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Front of House Team Leader does at JW Lees:
- Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
- You’ll be an expert in communication, leading from the front and being a positive role model for your team
- Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
- The ability to demonstrate great leadership qualities along with being a great team player.
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.
Front of House Team Leader - Plough & Flail in Knutsford employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - Plough & Flail in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out JW Lees' values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Front of House Team Leader, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your passion for customer service! Think of examples from your past experiences where you went above and beyond for customers. We want to see that spark in you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our fabulous team at JW Lees.
We think you need these skills to ace Front of House Team Leader - Plough & Flail in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re looking for someone who can lead and inspire, so show us how you’d fit into our fabulous team.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Team Leader role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team at JW Lees.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences. This helps us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important for a Front of House Team Leader.
How to prepare for a job interview at JW Lees
✨Know Your Stuff
Before the interview, make sure you know all about JW Lees and their values. Familiarise yourself with their history, what they stand for, and their approach to customer service. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Be ready to discuss how you motivate others and ensure excellent service.
✨Be Customer-Focused
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your communication skills and how you create memorable experiences for guests, as this aligns perfectly with what JW Lees values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
