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- Tasks: Support IT systems and users, manage hardware/software, and ensure smooth operations.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and passion for hospitality.
- Benefits: Enjoy private medical cover, discounts on food and stays, profit sharing, and wellbeing support.
- Why this job: Be part of a supportive team, grow your career, and make a real impact in tech.
- Qualifications: Experience in IT support, customer service skills, and knowledge of Microsoft systems required.
- Other info: Office-based role with travel across North West and North Wales; driving license needed.
The predicted salary is between 22400 - 33600 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding. This is an office-based role with some travel required across the North West and North Wales.
JW Lees have an exciting opportunity for an IT Support Engineer to join our IT Team based at the JW Lees Brewery in Middleton, supporting with everything tech and IT within our support office and managed estate.
What we offer our IT Support Engineers:
- Private medical with BUPA
- 30% discount on food and drink across our pubs and inns for you and friends and family
- Discounted stays in our hotels and inns
- Annual profit share, ensuring you share in the success of the company
- Wellbeing support with our Employee Assistant Programme
- Great opportunities to grow in your role and progress your career
IT Support Engineer Role Specification:
- Experience in understanding business needs in relation to IT.
- Support and management of the organisation's user-based IT environment, both hardware and software.
- The operation of the IT Support Desk ensuring correct pathway to IT services.
- Support, management and maintenance of the organisations IT infrastructure and remote management of all sites IT installation.
- Liaison with 3rd party suppliers and service providers ensuring service levels are maintained.
- Advising users of best use of IT facilities.
- Adherence to security best practices to ensure the security of the organisation's data and property.
IT Support Engineer Person Specification:
- Relevant experience in IT, supporting desktop computing and its associated environments.
- A proven understanding of the need for customer service, providing exemplary response and ownership of issues raised throughout the lifecycle of an incident or problem.
- Requires a sound applied and theoretical knowledge of Microsoft operating systems.
- A good working knowledge of Microsoft Active Directory.
- A good working knowledge of server technologies VMWare, Exchange and SQL.
- Sound working knowledge of TCP/IP and internet technologies.
- Highly motivated self-starter, able to work on own initiative.
- A full driving license and ability to use own car for business purposes.
- Previous experience of IT in a retail or hospitality environment & an understanding of the Data Protection Act and PCIDSS would be highly desirable.
About JW Lees: Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.
IT Support Engineer employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT systems and technologies mentioned in the job description, such as Microsoft Active Directory, VMWare, and SQL. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in a retail or hospitality environment, as this is highly desirable for the position. Be prepared to discuss how your background can contribute to understanding the unique IT needs of JW Lees.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively resolved IT issues in the past. This will illustrate your ability to take ownership of problems and provide exemplary support, which is crucial for this role.
✨Tip Number 4
Since the role involves some travel, ensure you have a valid driving licence and are comfortable using your own car for business purposes. Mentioning this in your discussions can reinforce your readiness for the job's requirements.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and tasks associated with the IT Support Engineer position. Familiarise yourself with the specific skills and experiences required.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, particularly in desktop computing and customer service. Emphasise your knowledge of Microsoft operating systems, Active Directory, and server technologies like VMWare and SQL.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT and your understanding of the hospitality industry. Mention how your skills align with JW Lees' values and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JW Lees
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Microsoft operating systems, Active Directory, and server technologies like VMWare and SQL. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Customer Service Skills
Since this role requires a strong focus on customer service, think of examples where you've provided excellent support. Be ready to explain how you handle issues and ensure user satisfaction, showcasing your ability to take ownership of problems.
✨Understand the Business Needs
Familiarise yourself with how IT supports business operations, especially in a retail or hospitality context. Be prepared to discuss how you can align IT solutions with business goals and improve efficiency within the organisation.
✨Show Your Initiative
As a self-starter, it's important to convey your motivation and ability to work independently. Share examples of times when you've taken the initiative to solve problems or improve processes without being prompted.
