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- Tasks: Greet guests, manage bookings, and handle queries in a vibrant hotel environment.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and passion for hospitality.
- Benefits: Enjoy profit sharing, discounts on food and stays, and wellbeing support.
- Why this job: Be part of a supportive team that values personal growth and memorable guest experiences.
- Qualifications: No specific qualifications required; just bring your enthusiasm and great customer service skills.
- Other info: Flexible shifts from 3pm to 11pm, perfect for students looking for part-time work.
Hotel Receptionist Vacancy
We are looking for a Receptionist to join our fabulous team.
What we offer our Receptionists:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- Wellbeing support with our Employee Assistance Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Receptionist does at JW Lees:
- Meet and greet guests and visitors to the Hotel
- Manage face-to-face, online, and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints, and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazards or maintenance defects immediately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud, Savvy, Honest, Passionate, Personal, Together.
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Hotel Receptionist working 3pm until 11pm 2-3 days a week - Boat & Horses employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist working 3pm until 11pm 2-3 days a week - Boat & Horses
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Boat & Horses, including their offerings and unique features, will help you stand out during the interview. It shows your genuine interest in the role and the company.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to enhance your ability to handle queries and complaints effectively.
✨Tip Number 3
Network with current or former employees of JW Lees. They can provide valuable insights into the company culture and what they look for in a candidate. This information can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires working 2-3 days a week from 3pm to 11pm, showing that you can accommodate this schedule will demonstrate your commitment and reliability as a potential employee.
We think you need these skills to ace Hotel Receptionist working 3pm until 11pm 2-3 days a week - Boat & Horses
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Hotel Receptionist at JW Lees. Tailor your application to highlight relevant experience and skills that match these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of JW Lees that resonate with you, such as their values or commitment to customer service.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Include specific examples of how you've handled guest queries or managed bookings to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at JW Lees
✨Know the Company Values
Familiarise yourself with JW Lees' six core values: Proud, Savvy, Honest, Passionate, Personal, and Together. Be prepared to discuss how you embody these values in your work and interactions.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to provide excellent service.
✨Be Ready for Role-Specific Questions
Expect questions related to managing bookings, handling cash payments, and dealing with guest check-ins and check-outs. Brush up on relevant procedures and be ready to explain how you would handle various scenarios.
✨Highlight Your Teamwork Abilities
Since the role involves working as part of a team, think of examples where you've collaborated effectively with others. Emphasise your ability to communicate and work together to create a positive environment for guests.