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- Tasks: Lead shifts, serve food and drinks, and motivate your team to deliver excellent customer service.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and 150 locations.
- Benefits: Enjoy annual profit share, discounts on food and drink, and wellbeing support.
- Why this job: Be part of a passionate team that values people and offers great career growth opportunities.
- Qualifications: Strong leadership skills and a passion for teamwork and customer service are essential.
- Other info: Access exclusive discounts through JW BenefitHub and enjoy a fair share of tips.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Front of House Team Leader to join our fabulous team.
What we offer our Front of House Team Leaders:
- Annual profit share, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs and inns for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- A fair share of tips
- Wellbeing support with our Employee Assistance Programme
- Great opportunities to grow in your role and progress your career
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Front of House Team Leader does at JW Lees:
- Pulling pints and serving food is only the beginning as you show us you have what it takes to develop to the next level
- You’ll be an expert in communication, leading from the front and being a positive role model for your team
- Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
- The ability to demonstrate great leadership qualities along with being a great team player.
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:
Proud – Savvy – Honest – Passionate – Personal – Together
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Front of House Team Leader employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with JW Lees' values and culture. Understanding what they stand for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills in previous roles. Be ready to share specific examples of how you've motivated a team or handled challenging situations, as this will highlight your suitability for the Front of House Team Leader position.
✨Tip Number 3
Network with current or former employees of JW Lees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss customer service scenarios. Since providing excellent service is key to the role, think of examples where you've gone above and beyond for customers, as this will resonate well with the hiring team.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what JW Lees is looking for in a Front of House Team Leader. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and leadership. Use specific examples that demonstrate your ability to motivate a team and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your alignment with JW Lees' values. Mention how you can contribute to their success and culture.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at JW Lees
✨Show Your Passion for Customer Service
As a Front of House Team Leader, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership experience during the interview. Discuss how you've motivated teams in the past and any specific strategies you used to ensure a positive work environment.
✨Familiarise Yourself with JW Lees Values
Understanding the company's values—Proud, Savvy, Honest, Passionate, Personal, Together—will help you align your answers with what they stand for. Prepare to discuss how you embody these values in your work.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, growth opportunities, or how they measure success in the Front of House team.
