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- Tasks: Lead shifts, serve food and drinks, and motivate your team to deliver excellent customer service.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition and 150 locations.
- Benefits: Enjoy profit sharing, discounts on food and drink, and wellbeing support.
- Why this job: Be part of a passionate team that values people and offers great career growth opportunities.
- Qualifications: Strong leadership skills and a passion for teamwork are essential.
- Other info: This role requires an EU work permit.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Front of House Team Leader to join our fabulous team a t the Rope and Anchor, Dunham Massey.
What we offer our Front of House Team Leaders:
- Competitive pay plus cash tips and tronc (that’s your card tips that are paid into
your bank) - Annual profit share bonus, ensuring you share in the success of
the company - 30% discount on food and drink across our pubs, inns and hotels
for you and friends and family - 50% off food when on shift
- Discounted stays in our hotels and inns
- 24 hour confidential wellbeing support, plus counselling
provided by the Licenced Trade Charity - Great opportunities to grow in your role and progress your
career with our internal and external development programmes, including advancement to roles such as Assistant Manager - Enhanced maternity, paternity and adoption policies
- Access to JW BenefitHub, giving you access to a huge range of
high street and online discounts - No late-night shifts; the latest closing time is 10:00pm
What a Front of House Team Leader does at JW Lees:
- Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
- You’ll be an expert in communication, leading from the front and being a positive role model for your team
- Take the lead and running shifts, it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
- The ability to demonstrate great leadership qualities along with being a great team player.
What you’ll need:
- Previous experience in a similar environment is essential
- Due to the remote location of the site, access to your own transport is essential
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:
Proud – Savvy – Honest – Passionate – Personal – Together
Front of House Team Leader employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with JW Lees' values and culture. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values, making you a more appealing candidate.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability to lead shifts effectively.
✨Tip Number 3
Prepare to discuss your passion for the hospitality industry. Showing genuine enthusiasm for providing excellent customer service and creating memorable experiences will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of JW Lees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what JW Lees is looking for in a Front of House Team Leader. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service and leadership. Use specific examples that demonstrate your ability to motivate a team and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your alignment with JW Lees' values. Mention how you can contribute to their success and culture.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JW Lees
✨Show Your Leadership Skills
As a Front of House Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your communication skills and ability to motivate others.
✨Emphasise Customer Service
Customer service is at the heart of this role. During the interview, discuss your passion for providing excellent service and any experiences where you went above and beyond to ensure customer satisfaction.
✨Know the Company Values
Familiarise yourself with JW Lees' values: Proud, Savvy, Honest, Passionate, Personal, and Together. Be ready to explain how your personal values align with theirs and how you can contribute to their culture.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
