At a Glance
- Tasks: Join our team to assist customers via phone, email, and face-to-face interactions.
- Company: JW Lees is a family-owned brewery with nearly 200 years of tradition and 150 locations.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: This is a full-time, office-based role from Monday to Friday.
- Why this job: Be part of a passionate team that values people and delivers memorable experiences.
- Qualifications: Must be computer literate, have excellent communication skills, and thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service Team based from our Greengate Brewery in Middleton, Manchester.
What we offer our Customer Service Advisors:
- Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
- Build excellent relationships with customers
- Ensure that all customer records are up to date on NAV
- Keeping up-to-date with all the latest products and promotions and advising customers of the same
- Upselling and cross selling where possible to increase average sales value
- Managing call diaries ensuring all customers are called on allocated days
- Ensure phones are always covered and cover reception when required
- Managing repairs and Tech Service calls through NAV – allocating work to specific contractors and chasing updates
- Liaising with other departments to assist in resolving any queries
- Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
- Dealing with any customer complaints in a professional manner recognising the need to escalate where required
- Assisting the Sales Team with any ad hoc requirements or needs
- Recording worksheets and dealing with queries arising from repairs
- Achieving set KPI’s and Customer Service Levels and Standards
Customer Service Advisor skills:
- Computer literate, proficient to an intermediate standard in all Microsoft Office packages
- Excellent communication, both oral and written
- Professional and flexible
- Be able to cope within a high-pressured environment
- Be able to devise solutions to issues as they arise
- Ability to work in a team
- Always demonstrate a can-do attitude
- Being driven andpositive
- Ability to multi task
- Target driven
- Being sales oriented
- High level of organisational skills
- High level of motivation
- Ability to pay attention to detail and to work methodically and accurately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.
We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:
Proud - Savvy - Honest - Passionate - Personal - Together
#J-18808-LjbffrCustomer Services Advisor - JW Lees Brewery in Manchester employer: JW Lees
At JW Lees Brewery, we pride ourselves on being a family-owned business with nearly 200 years of tradition, offering a supportive and dynamic work environment for our Customer Service Advisors. Located in Middleton, Manchester, our team enjoys a culture that values collaboration, personal growth, and a commitment to excellence, alongside competitive benefits and opportunities for career advancement within our extensive network of pubs, inns, and hotels. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while upholding our core values of honesty, teamwork, and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - JW Lees Brewery in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JW Lees. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JW Lees before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor - JW Lees Brewery in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JW Lees:Your cover letter is your chance to shine! Tell us why you want to work at JW Lees specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JW Lees!
How to prepare for a job interview at JW Lees
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
