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- Tasks: Join our team as a Customer Service Advisor, helping customers via phone, email, and face-to-face.
- Company: JW Lees is a family-owned brewery with nearly 200 years of tradition and passion for great experiences.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth in a vibrant environment.
- Why this job: Be part of a company that values people, teamwork, and customer satisfaction while developing your skills.
- Qualifications: Must be computer literate, have excellent communication skills, and thrive in a fast-paced environment.
- Other info: Work from our Greengate Brewery in Middleton, Manchester, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service Advisor Vacancy – Middleton This is a full-time, Monday – Friday, office-based role.
JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service Team based at our Greengate Brewery in Middleton, Manchester.
What we offer our Customer Service Advisors:
- Ensuring all customers are dealt with in an efficient and professional manner via phone, email, or face-to-face
- Build excellent relationships with customers
- Ensure all customer records are up to date on NAV
- Keep up-to-date with all the latest products and promotions and advise customers accordingly
- Upselling and cross-selling where possible to increase average sales value
- Manage call diaries to ensure all customers are called on allocated days
- Ensure phones are always covered and cover reception when required
- Manage repairs and Tech Service calls through NAV – allocate work to specific contractors and chase updates
- Liaise with other departments to assist in resolving any queries
- Work closely with transport and warehouse to ensure on-time delivery of customer orders and any ad hoc order requests
- Deal with any customer complaints professionally, recognizing the need to escalate where required
- Assist the Sales Team with any ad hoc requirements or needs
- Record worksheets and deal with queries arising from repairs
- Achieve set KPI’s and Customer Service Levels and Standards
Customer Service Advisor skills:
- Computer literate, proficient to an intermediate standard in all Microsoft Office packages
- Excellent communication skills, both oral and written
- Professional and flexible
- Ability to cope within a high-pressure environment
- Ability to devise solutions to issues as they arise
- Ability to work in a team
- Always demonstrate a can-do attitude
- Be driven and positive
- Ability to multi-task
- Target-driven
- Sales-oriented
- High level of organizational skills
- High level of motivation
- Attention to detail and ability to work methodically and accurately
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.
We put people at the heart of our business, always doing the right thing and sticking together. Our six values are at the core of everything we do: Proud, Savvy, Honest, Passionate, Personal, Together.
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Customer Services Advisor employer: JW Lees
Contact Detail:
JW Lees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with JW Lees and their values. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your communication skills. Since the role involves dealing with customers via various channels, practice articulating your thoughts clearly and professionally, especially in high-pressure scenarios.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints or difficult situations in the past. This will demonstrate your problem-solving abilities and your capacity to maintain professionalism under pressure.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. Being able to juggle responsibilities while maintaining attention to detail is crucial for this role.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet KPIs and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JW Lees
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts confidently.
✨Familiarise Yourself with the Company
Research JW Lees and understand their values and products. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their core values, such as being 'Proud' and 'Honest'.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or managed complaints, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Sales Acumen
Since the role involves upselling and cross-selling, be ready to discuss your sales experience. Share examples of how you've successfully increased sales in previous roles, and express your enthusiasm for contributing to the company's sales goals.
