At a Glance
- Tasks: Join us as a Customer Services Advisor, handling customer queries via phone, email, and face-to-face.
- Company: JW Lees is a family-owned brewery with nearly 200 years of history, known for great beer and food.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work in a dynamic setting with a focus on teamwork and achieving KPIs.
- Why this job: Be part of a passionate team that values relationships and delivers memorable customer experiences.
- Qualifications: Intermediate Microsoft Office skills and excellent communication are essential; a positive, sales-focused attitude is a must.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service and Support Role
We are seeking a dedicated individual to join our team, responsible for ensuring all customers are handled efficiently and professionally via phone, email, or face-to-face interactions. The role involves building excellent relationships with customers, maintaining up-to-date records on NAV, and staying informed about our latest products and promotions to advise customers accordingly.
Key responsibilities include:
- Upselling and cross-selling to increase sales value.
- Managing call diaries and ensuring all customers are contacted as scheduled.
- Providing phone coverage and supporting reception duties as needed.
- Managing repairs and Tech Service calls through NAV, allocating work, and following up on updates.
- Liaising with other departments to resolve queries and assist the sales team with ad hoc requirements.
- Recording worksheets and managing queries related to repairs.
- Achieving KPIs and maintaining customer service standards.
Qualifications and skills required:
- Proficiency in Microsoft Office (intermediate level).
- Excellent oral and written communication skills.
- Professional, flexible, and able to work under pressure.
- Problem-solving skills and the ability to work effectively in a team.
- Positive attitude, driven, target-oriented, and sales-focused.
- Strong organizational skills and attention to detail.
Our company, JW Lees, is a proud family-owned brewery with nearly 200 years of history, operating across the North West and North Wales with 150 pubs, inns, and hotels. We are passionate about great beer, fantastic food, and memorable experiences. We value our six core principles: Proud, Savvy, Honest, Passionate, Personal, and Together.
#J-18808-LjbffrCustomer Services Advisor in Rochdale employer: JW Lees
At JW Lees, we pride ourselves on being a family-owned brewery with a rich history and a commitment to creating memorable experiences for our customers. As a Customer Services Advisor, you will thrive in a supportive work culture that values teamwork and personal growth, with opportunities for professional development and a focus on maintaining high customer service standards. Join us in the North West and North Wales, where you can enjoy the unique advantage of working in a vibrant hospitality environment that celebrates great beer and fantastic food.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Rochdale
✨Tip Number 1
Familiarise yourself with JW Lees' history and values. Understanding their core principles like being 'Proud' and 'Passionate' will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your product knowledge related to the brewery industry. Being able to discuss their beers and food offerings confidently can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries. Role-playing different customer scenarios can prepare you for the types of interactions you'll face in this position.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock call diary. Show how you would manage customer follow-ups and appointments effectively, which is crucial for the Customer Services Advisor role.
We think you need these skills to ace Customer Services Advisor in Rochdale
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Services Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills:Since excellent oral and written communication skills are essential, ensure your CV and cover letter reflect your ability to communicate effectively. Use specific examples of how you've successfully interacted with customers in previous roles.
Showcase Problem-Solving Abilities:In your application, provide examples of situations where you demonstrated problem-solving skills. This could include resolving customer complaints or finding solutions to operational challenges.
Emphasise Teamwork and Flexibility:Mention any experiences that showcase your ability to work well in a team and adapt to changing situations. JW Lees values a collaborative approach, so demonstrating your flexibility will strengthen your application.
How to prepare for a job interview at JW Lees
✨Know the Company Values
Familiarise yourself with JW Lees' core principles: Proud, Savvy, Honest, Passionate, Personal, and Together. During the interview, demonstrate how your personal values align with theirs, showcasing your understanding of their culture.
✨Showcase Your Communication Skills
As a Customer Services Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face interactions. This will highlight your suitability for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of past experiences where you successfully resolved issues, and be ready to discuss your thought process and the outcome.
✨Highlight Your Sales Experience
Since upselling and cross-selling are part of the role, prepare to discuss any relevant sales experience you have. Share specific examples of how you've increased sales value in previous positions, demonstrating your target-oriented mindset.
