At a Glance
- Tasks: Deliver top-notch customer service and support your team in a vibrant pub environment.
- Company: Join JW Lees, a proud family-owned brewery with nearly 200 years of tradition.
- Benefits: Earn competitive pay plus tips, enjoy discounts, and access wellbeing support.
- Other info: Flexible hours and opportunities for personal and professional development await you.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: No experience needed, just bring your enthusiasm and love for great service.
The predicted salary is between 12 - 12 £ per hour.
We are looking for Bar and Waiting Team Members to join our fabulous team.
What we offer our Bar and Waiting Team Members:
- Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
- Annual profit share bonus, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
- Great opportunities to grow in your role and progress your career with our internal and external development programmes
- Enhanced maternity, paternity and adoption policies
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Bar and Waiting Team Member does at JW Lees:
- You will be totally focussed on our customers, providing best in class customer service and tailoring your service to suit the customer
- Supporting your teammates in all areas, helping out wherever needed. We are a family
- Know everything about our beers - we are a brewery and proud of it
- Be confident in recommending food and drink to our customers. We want brand ambassadors!
- Previous experience isn't essential, but being proactive, supportive and passionate about hospitality is!
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud, Savvy, Honest, Passionate, Personal, Together.
Bar & Waiting Team Member: Customer-Centric & Growth-Ready employer: JW Lees
At JW Lees, we pride ourselves on being a family-owned brewery with nearly 200 years of tradition, offering our Bar and Waiting Team Members not just competitive pay and tips, but also a supportive work culture that prioritises personal growth and wellbeing. With fantastic benefits like discounts on food and drink, opportunities for career progression, and a commitment to employee welfare, joining our team in Groes Inn means becoming part of a community that values passion, teamwork, and memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Bar & Waiting Team Member: Customer-Centric & Growth-Ready
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JW Lees. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you respect the opportunity and are serious about joining the team. Plus, it gives a great first impression!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also shows your enthusiasm for the role. So, don’t hesitate – hit that apply button and let’s get started!
We think you need these skills to ace Bar & Waiting Team Member: Customer-Centric & Growth-Ready
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We love candidates who are proactive and passionate about providing top-notch customer service, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your application to fit the Bar & Waiting Team Member role. Mention specific skills or experiences that align with our values at JW Lees, like teamwork and being customer-centric. This shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate a straightforward application! Keep your language clear and to the point. Avoid jargon and focus on what makes you a great fit for our team. Remember, we want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JW Lees
✨Know Your Stuff
Familiarise yourself with JW Lees' beers and food offerings. Being able to confidently recommend drinks and dishes will show your passion for the role and impress your interviewers.
✨Show Your Customer-Centric Attitude
Prepare examples of how you've provided excellent customer service in the past. Highlight your proactive approach and how you’ve tailored your service to meet customer needs, as this is key for a Bar and Waiting Team Member.
✨Emphasise Team Spirit
Since teamwork is crucial in this role, think of instances where you’ve supported your colleagues. Share stories that demonstrate your ability to work well in a team and contribute to a positive atmosphere.
✨Be Yourself and Stay Positive
Let your personality shine through during the interview. JW Lees values honesty and passion, so be genuine about your interest in hospitality and your desire to grow within the company.
