At a Glance
- Tasks: Deliver top-notch customer service and support your team in a vibrant bar environment.
- Company: Join JW Lees, a proud brewery with a family-like atmosphere.
- Benefits: Competitive pay, cash tips, discounts, and wellbeing support.
- Other info: Great career growth opportunities with training and development programmes.
- Why this job: Become a beer expert and create memorable experiences for customers.
- Qualifications: Passion for hospitality; experience not required but enthusiasm is a must.
The predicted salary is between 10 - 12 £ per hour.
What a Bar and Waiting Team Member does at JW Lees:
- You will be totally focussed on our customers, providing best in class customer service and tailoring your service to suit the customer.
- Supporting your teammates in all areas, helping out wherever needed.
- Know everything about our beers - we are a brewery and proud of it.
- Be confident in recommending food and drink to our customers. We want brand ambassadors!
- Previous experience isn't essential, but being proactive, supportive and passionate about hospitality is!
Benefits:
- Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank).
- Annual profit share bonus, ensuring you share in the success of the company.
- 30% discount on food and drink across our pubs, inns and hotels for you and friends and family.
- 50% off food when on shift.
- Discounted stays in our hotels and inns.
- 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity.
- Great opportunities to grow in your role and progress your career with our internal and external development programmes.
- Enhanced maternity, paternity and adoption policies.
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts.
Bar & Waiting Pro: Customer-First, Beer Expert in Ashton-under-Lyne employer: JW Lees
At JW Lees, we pride ourselves on being a family-oriented employer that values customer service and teamwork. With competitive pay, generous discounts, and a strong focus on employee wellbeing and development, we offer a supportive work culture where you can thrive and grow in your hospitality career. Join us to become a brand ambassador for our proud brewery and enjoy the unique benefits of working in a vibrant pub environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bar & Waiting Pro: Customer-First, Beer Expert in Ashton-under-Lyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JW Lees. Understand their values, their beers, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your proactive and supportive nature. Role-play with a friend or family member to get comfortable with recommending food and drink, just like you would with customers at the bar.
✨Tip Number 3
Show your passion for hospitality! During your interview, share stories about times you've gone above and beyond for customers. This will highlight your enthusiasm and make you stand out as a potential brand ambassador for JW Lees.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Bar & Waiting Pro: Customer-First, Beer Expert in Ashton-under-Lyne
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We love candidates who are proactive and supportive, so share any experiences that highlight your passion for providing excellent customer service.
Be a Beer Buff:Since we’re all about our beers, don’t shy away from mentioning your knowledge or interest in them. If you’ve got a favourite brew or can recommend a perfect pairing, let us know! It shows you’re ready to be a brand ambassador for JW Lees.
Tailor Your Application:Make sure to customise your application to fit the role of Bar & Waiting Pro. Highlight any relevant skills or experiences that align with our focus on customer-first service and teamwork. We want to see how you can contribute to our family!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at JW Lees
✨Know Your Beers
Since this role is all about being a beer expert, make sure you brush up on your knowledge of different types of beers and their flavours. Be ready to discuss your favourites and how they pair with food. This will show your passion for the industry and help you stand out as a brand ambassador.
✨Customer Service Focus
Prepare to demonstrate your customer-first attitude. Think of examples from your past experiences where you went above and beyond for a customer. Even if you don’t have direct experience, consider times when you’ve helped friends or family in hospitality settings.
✨Team Player Mindset
This role requires supporting your teammates, so be ready to talk about how you work well in a team. Share specific instances where you’ve collaborated with others to achieve a common goal, highlighting your proactive and supportive nature.
✨Show Your Passion
Let your enthusiasm for hospitality shine through during the interview. Talk about why you love working in this field and what excites you about the opportunity at JW Lees. A genuine passion can make a huge difference in how you’re perceived by the interviewers.
