At a Glance
- Tasks: Check in guests, ensure security, and provide excellent service throughout the night.
- Company: Join a vibrant hospitality team focused on guest care and growth.
- Benefits: Profit share, discounts at pubs and hotels, and amazing career progression.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be the face of our hotel, ensuring guests have a memorable stay.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities:
- Check in late arrivals and check out early departures in line with company procedures.
- Ensure thorough communication with all departments.
- Ensure that all tasks are completed on each shift and complete handover at the end of the shift.
- Ensure that wake up calls are made promptly and book any taxis for guests.
- Take room service orders and deliver to guests.
- Residents' bar - preparing and serving drinks, cleaning duties.
- Have a thorough knowledge of the fire evacuation procedure and computer systems.
- Ensure site is secure and complete regular walk arounds throughout the shift.
- Set up rooms for meetings and private dining.
- Give personal attention, take personal responsibility and use teamwork to provide excellent guest service.
Benefits:
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme
Night Porter – Guest Care, Security & Growth in Alderley Edge employer: JW Lees
As a Night Porter at our establishment, you will be part of a dynamic team dedicated to providing exceptional guest care and security in a vibrant hospitality environment. We offer fantastic benefits including profit sharing, discounts across our pubs and hotels, and remarkable opportunities for career progression, all within a supportive work culture that values teamwork and personal responsibility. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a lively location that fosters both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter – Guest Care, Security & Growth in Alderley Edge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in guest care or security. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your knowledge of fire evacuation procedures and guest service. We want to see how you handle real-life scenarios!
✨Tip Number 3
Be proactive! If you’re applying through our website, follow up with a quick email to express your enthusiasm. It shows you’re keen and keeps you on their radar.
✨Tip Number 4
Prepare for teamwork questions! Since this role involves working closely with others, think of examples where you've successfully collaborated. We love to see how you contribute to a positive team environment.
We think you need these skills to ace Night Porter – Guest Care, Security & Growth in Alderley Edge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight your experience in guest care and security, and mention any relevant skills that align with our responsibilities. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key experiences and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JW Lees
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and culture. Understand their approach to guest care and security, as this will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Night Porter, communication is key. Be prepared to discuss how you’ve effectively communicated with different departments in past roles. Use specific examples to demonstrate your ability to ensure smooth operations during shifts.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to handle unexpected situations, like late arrivals or guest complaints. Share these experiences during the interview to show that you can think on your feet and provide excellent guest service.
✨Highlight Teamwork and Personal Responsibility
This role requires both teamwork and taking personal responsibility. Be ready to talk about times when you worked collaboratively with others and how you took initiative to ensure tasks were completed efficiently.
