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- Tasks: As a Night Porter, you'll check in guests, handle room service, and ensure site security.
- Company: Join a vibrant team in the hospitality industry with a focus on guest satisfaction.
- Benefits: Enjoy profit sharing, discounts at pubs and hotels, and amazing career growth opportunities.
- Why this job: This role offers a chance to develop skills in customer service and teamwork while working nights.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for night owls looking for flexible hours and a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Night Porter Vacancy
We are now looking to recruit Night Porters to join the team.
Night Porter benefits includes:
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme
Night Porter Role and Responsibilities:
- Check in late arrivals and check out early departures in line with company procedures.
- Ensure thorough communication with all departments.
- Ensure that all tasks are completed on each shift and complete handover at the end of the shift.
- Ensure that wake up calls are made promptly and book any taxis for guests.
- Take room service orders and deliver to guests.
- Residents’ bar – preparing and serving drinks, cleaning duties.
- Have a thorough knowledge of the fire evacuation procedure and computer systems.
- Ensure site is secure and complete regular walk arounds throughout the shift.
- Set up rooms for meetings and private dining.
- Give personal attention, take personal responsibility and use teamwork to provide excellent guest service.
Night Porter employer: JW Lees Careers
Contact Detail:
JW Lees Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarize yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as handling late check-ins and ensuring guest satisfaction, will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service. If you've worked night shifts before or have experience in a similar role, make sure to mention it when discussing your background.
✨Tip Number 3
Show your knowledge of safety procedures, especially fire evacuation protocols. Being able to discuss these procedures confidently can set you apart as a candidate who prioritizes guest safety.
✨Tip Number 4
Emphasize your teamwork skills. The role requires effective communication with various departments, so be prepared to share examples of how you've successfully collaborated with others in past positions.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities of a Night Porter, such as checking in late arrivals and ensuring guest satisfaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service. Mention specific tasks that relate to the Night Porter role, like handling room service or managing guest inquiries.
Showcase Your Skills: Demonstrate your skills in communication, teamwork, and attention to detail. These are crucial for a Night Porter, so provide examples of how you've successfully used these skills in past roles.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the position and the company. Mention why you want to work as a Night Porter and how you can contribute to the team.
How to prepare for a job interview at JW Lees Careers
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during late hours. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle guest requests and resolve issues promptly.
✨Demonstrate Teamwork and Communication
Effective communication with other departments is crucial. Discuss experiences where you successfully collaborated with team members or other departments to ensure smooth operations. This will show that you understand the importance of teamwork in providing great guest service.
✨Know the Responsibilities Inside Out
Familiarize yourself with the specific duties of a Night Porter, such as handling late check-ins, wake-up calls, and room service. Being knowledgeable about these tasks will demonstrate your preparedness and enthusiasm for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies, like fire evacuation procedures. Think of scenarios from your past experiences where you had to think on your feet and act quickly to ensure guest safety and satisfaction.
