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- Tasks: Lead a team to ensure exceptional guest experiences in a vibrant pub environment.
- Company: Join JW Lees, a family-owned brewery with over 150 venues in the North West.
- Benefits: Enjoy a supportive culture, career development opportunities, and a fun work atmosphere.
- Why this job: Be part of a passionate team dedicated to creating memorable moments for guests.
- Qualifications: Must have 2+ years as an Assistant Manager in hospitality with strong leadership skills.
- Other info: Embrace a culture that values pride, honesty, and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
JW Lees is recruiting for a dedicated and service-focused Senior Assistant Manager to join the leadership team of one of our managed pubs with rooms. This is a key role for an experienced individual who is passionate about people, operational excellence, and above all, delivering outstanding guest satisfaction.
To be considered, you must have a minimum of two years’ experience as an Assistant Manager in a hospitality management setting.
Key Responsibilities- Set and uphold the highest standards of service throughout every guest interaction.
- Act as a visible and proactive presence on the floor, ensuring a warm and welcoming environment.
- Take personal responsibility for resolving guest issues professionally and promptly.
- Monitor guest feedback and implement improvements that enhance satisfaction and loyalty.
- Support and motivate the wider team to deliver consistently exceptional hospitality.
- Assist with recruitment, training, and development of team members, ensuring they are well-equipped and confident in their roles.
- Foster a positive, inclusive culture that reflects the values of JW Lees.
- Lead by example and provide hands-on support during peak periods and key trading times.
- Take operational responsibility in the absence of the General Manager.
- Maintain rigorous standards in cleanliness, presentation, and food and drink service.
- Oversee day-to-day processes including stock management, supplier liaison, and team scheduling.
- Drive efficiencies in labour and stock control while supporting overall financial performance.
- Ensure full compliance with all licensing laws, food hygiene, health & safety and company policies.
- Champion a culture of accountability, safety, and operational consistency.
To succeed in this role, you will need to demonstrate:
- Minimum of 2 years’ experience as an Assistant Manager in a hospitality management role.
- Strong leadership and team development skills.
- A calm, confident presence with excellent interpersonal abilities.
- A guest-first mindset and commitment to service excellence.
- Commercial awareness and a strong understanding of hospitality operations.
- High personal standards, professionalism and a collaborative approach.
JW Lees is a sixth-generation, family-owned brewery and hospitality business, proudly based in the North West of England. With over 150 pubs, inns, and hotels across the North West and North Wales, we are proud of our heritage and passionate about delivering memorable guest experiences.
Our values define us: Proud | Savvy | Honest | Passionate | Personal | Together. These values guide how we work, how we treat each other, and how we serve our guests.
Assistant Manager employer: JW Lees Careers
Contact Detail:
JW Lees Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with JW Lees' values and culture. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific situations where your actions led to improved guest satisfaction.
✨Tip Number 3
Research common challenges faced in the hospitality industry, particularly in pubs and inns. Being able to discuss these challenges and how you would address them can set you apart as a proactive candidate.
✨Tip Number 4
Prepare to discuss your operational experience in detail. Highlight your knowledge of stock management, compliance, and financial performance, as these are crucial aspects of the Assistant Manager role at JW Lees.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Assistant Manager in hospitality. Focus on your leadership skills, guest engagement strategies, and any specific achievements that demonstrate your ability to enhance guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional guest experiences. Mention specific examples from your previous roles that align with the responsibilities outlined in the job description, such as resolving guest issues or leading a team.
Showcase Your Leadership Skills: In your application, emphasise your experience in team development and operational delivery. Highlight instances where you have motivated your team or improved service standards, as these are key aspects of the role.
Research JW Lees: Familiarise yourself with JW Lees' values and culture. Incorporate this knowledge into your application to demonstrate your alignment with their mission and how you can contribute to their commitment to outstanding guest satisfaction.
How to prepare for a job interview at JW Lees Careers
✨Showcase Your Guest Experience Focus
Make sure to highlight your passion for guest satisfaction during the interview. Share specific examples of how you've gone above and beyond to enhance the guest experience in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and developed your team. Be ready to provide examples of how you've handled challenges and fostered a positive work environment.
✨Understand Operational Excellence
Familiarise yourself with the operational aspects of hospitality management. Be prepared to discuss how you would maintain high standards in cleanliness, service, and compliance with health and safety regulations.
✨Align with Company Values
Research JW Lees and their values. During the interview, express how your personal values align with theirs, particularly focusing on being proud, honest, and passionate about delivering exceptional service.
