Client Advisor - Pimlico

Situated on Pimlico Road, London and renowned for their creativity, luxury, interiors, fine art, or bespoke design – our store showcases an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leather goods. We work with discerning private clients, interior designers, and collectors, creating a space that embodies inimitable creativity, timeless elegance, artistry, and personal service. This role contributes to building a world-class brand by generating sales and prospects, providing outstanding customer service, maintaining store presentation, and supporting operations.

Responsibilities:

• Sales & Performance: Consistently achieve individual and store objectives.
• Client Experience & Relationship Building: Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience. Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following-up, and exceeding expectations. Maintain a balance between presence on the shop floor and engaging in clienteling initiatives. Engage with a diverse client base, always putting them at ease to develop long-lasting relationships. Maintain regular connection with clients via email, phone, messages, personalised notes and other client treatment initiatives including internal and external events. Develop and grow your client book, keeping client information updated and complete on relevant company tools.
• Brand & Product Expertise: Exemplify our brand history and heritage. Highlight product categories through exceptional product knowledge, using storytelling to cross-sell and upsell.
• Teamwork & Collaboration: Perform as a team player, actively collaborating in all activities contributing to the store’s objectives.
• Store Presentation & Operations: Actively participate in visual merchandising in accordance with J.W. Anderson’s visual standards. Maintain products in an efficient, clean, secure, and organised manner, both front and back of house. Support with inventory management and ad hoc back-of-house tasks.
• Standards & Compliance: Follow company policies and procedures, including J.W. Anderson’s standards for grooming and behaviour.

Skills and experience:

• Experience in luxury retail, particularly fashion - RTW, accessories, menswear and womenswear.
• Experience with a structured CRM approach.
• Entrepreneurial spirit, always bringing forward ideas and proposals as to how to develop client relationships.
• Highly organised, able to manage time effectively.
• Experience working in an appointment based and regular luxury retail environment.
• Passion for design, craftsmanship, and customer service.
• Proven track record of achieving individual goals and contributing to team results.
• Experience in a customer-centric role.
• Deep interest in fashion, art, and culture.
• Naturally inclusive and open-minded.
• Confident, service-oriented, adaptable, and empathetic in style and approach.
• Effective communication skills with the ability to build and maintain a client portfolio.
• Results-driven with a commercial mindset, while maintaining a collaborative, team-player attitude.
• Positive, energetic, and adaptable.

JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.