Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage clients, achieve sales goals, and maintain store presentation.
- Company: Join JW Anderson, a leader in luxury homeware and design.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and creativity.
- Why this job: Be part of a vibrant team that values diversity and exceptional customer experiences.
- Qualifications: Experience in luxury retail and a passion for design are essential.
- Other info: We celebrate diversity and encourage all backgrounds to apply.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Title: Client AdvisorReports to:Store Manager/Assistan t Store ManagerLocation: Pimlico RoadContract Type: PermanentHours: Full time, 40 hours per weekJob Purpose:Situated on Pimlico Road, London and renowned for their creativity, luxury, interiors, fine art, or bespoke design â our store showcase an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leather goods. We work with discerning private clients, interior designers, and collectors, creating a space that embodies inimitable creativity, timeless elegance, artistry, and personal service.
This role contributes to building a worldâclass brand by generating sales and prospects, providing outstanding customer service, maintaining store presentation, and supporting operations.
Responsibilities:Sales & Performance
Consistently achieve individual and store objectives.
Client Experience & Relationship Building
Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience.
Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following-up, and exceeding expectations.
Maintain a balance between presence on the shop floor and engaging in clienteling initiatives.
Engage with a diverse client base, always putting them at ease to develop longâlasting relationships.
Maintain regular connection with clients via email, phone, messages, personalised notes and other client treatment initiatives including internal and external events.
Develop and grow your client book, keeping client information updated and complete on relevant company tools.
Brand & Product Expertise
Exemplify our brand history and heritage.
Highlight product categories through exceptional product knowledge, using storytelling to crossâsell and upsell.
Teamwork & Collaboration
Perform as a team player, actively collaborating in all activities contributing to the store\âs objectives.
Store Presentation & Operations
Actively participate in visual merchandising in accordance with J.W. Anderson\âs visual standards.
Maintain products in an efficient, clean, secure, and organised manner, both front and back of house.
Support with inventory management and ad hoc backâofâhouse tasks.
Standards & Compliance
Follow company policies and procedures, including J.W. Anderson\âs standards for grooming and behaviour.
Skills and experience:
Experience in luxury retail, particularly fashion â RTW, accessories, menswear and womenswear.
Experience with a structured CRM approach.
Entrepreneurial spirit, always bringing forward ideas and proposals as to how to develop client relationships.
Highly organised, able to manage time effectively.
Experience working in an appointment based and regular luxury retail environment.
Passion for design, craftsmanship, and customer service.
Proven track record of achieving individual goals and contributing to team results.
Experience in a customerâcentric role.
Deep interest in fashion, art, and culture.
Naturally inclusive and openâminded.
Confident, serviceâoriented, adaptable, and empathetic in style and approach.
Effective communication skills with the ability to build and maintain a client portfolio.
Resultsâdriven with a commercial mindset, while maintaining a collaborative, teamâplayer attitude.
Positive, energetic, and adaptable.
JW Anderson is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities\â employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
No agencies please. If you need to contact us about the role, please contact Ryan Tuckwell, Head of HR at careers@jwanderson.com.
Please send your applications directly to careers@jwanderson.com
#J-18808-Ljbffr
Client Advisor - Pimlico employer: JW Anderson
Contact Detail:
JW Anderson Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Advisor - Pimlico
â¨Tip Number 1
Familiarise yourself with the luxury homeware and lifestyle products that J.W. Anderson offers. Understanding their brand history and product range will help you engage with clients more effectively and demonstrate your expertise during the interview.
â¨Tip Number 2
Practice your storytelling skills! Being able to share engaging stories about the products can enhance the client experience and showcase your ability to connect emotionally with customers, which is crucial for this role.
â¨Tip Number 3
Network within the luxury retail sector, especially with professionals who have experience in interiors or lifestyle products. Building relationships with industry insiders can provide valuable insights and potentially lead to referrals.
â¨Tip Number 4
Demonstrate your customer-centric approach by preparing examples of how you've successfully built and maintained client relationships in previous roles. This will highlight your suitability for the Client Advisor position.
We think you need these skills to ace Client Advisor - Pimlico
Some tips for your application đŤĄ
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury retail and customer-centric roles. Emphasise any achievements related to sales performance and client relationship building that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for design and craftsmanship. Use specific examples from your past experiences to demonstrate how you can contribute to the store's objectives and enhance the client experience.
Highlight Your Soft Skills: In your application, emphasise your communication skills, adaptability, and teamwork abilities. These traits are crucial for a Client Advisor role, so provide examples of how you've successfully collaborated with others in previous positions.
How to prepare for a job interview at JW Anderson
â¨Showcase Your Passion for Design
Make sure to express your enthusiasm for design, craftsmanship, and luxury retail during the interview. Share personal experiences or stories that highlight your interest in these areas, as this will resonate well with the company's values.
â¨Demonstrate Client Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Discuss your approach to engaging clients emotionally and how you keep in touch with them, as this is crucial for a Client Advisor position.
â¨Master Product Knowledge
Familiarise yourself with the brand's history and product offerings before the interview. Be ready to discuss specific products and how you would use storytelling to enhance the customer experience, as this will show your commitment to the role.
â¨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues to achieve store objectives, as teamwork is essential in this role and will demonstrate your alignment with the company's culture.