At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for users in the hotel and leisure industry.
- Company: Forward-thinking IT Helpdesk company based in West Malling, Kent.
- Benefits: Free drinks and snacks, overtime pay for out-of-hours support, and a fun work environment.
- Other info: Office-based role with excellent opportunities for growth and learning.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team.
- Qualifications: 12-18 months in 1st line support, proficient in Office365 and basic security principles.
The predicted salary is between 25000 - 32000 £ per year.
This is an ideal opportunity for a bright articulate IT Helpdesk/Service Desk Advisor, looking to progress their career with a forward thinking IT Helpdesk company based in West Malling, Kent. The role is office based.
As our IT Technical Support Advisor you will be the first point of contact between users and the Service Desk team, providing 1st line IT support to users predominantly within the hotel and leisure industry.
The Role:- Providing prompt and proficient technical support via email and phone
- Identifying, diagnosing, prioritising and resolving IT issues
- Maintaining up-to-date and accurate records
- Out of Hours Support: 1-2 Saturday Mornings per month after training completed (overtime paid)
- 12-18 months experience in a 1st line technical support role
- Proficient in Office365 including Exchange online, Sharepoint, Teams, Intune, Entra
- SaaS/Cloud Based applications
- Antivirus Software ESET, McAfee or similar
- Basic Firewall knowledge
- Imaging Software
- Security Principles - XDR, phishing attacks
You will be technically competent, and customer focussed, with excellent communication skills, able to use your own initiative, and work well within a fast paced environment. Your attention to detail, as well as your enthusiasm and commitment to learning, will contribute towards a fun and rewarding career and you can take a break from your desk in our staff area where free drinks and snacks are available.
This is an office based role in West Malling, Kent with onsite presence required 5 days a week. We are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application.
IT Help Desk Technician in Kent employer: Juvo IT
Join a dynamic and innovative IT Helpdesk company in West Malling, Kent, where your career can flourish in a supportive and engaging work environment. With a focus on employee growth, we offer opportunities for professional development alongside a culture that values teamwork and communication. Enjoy perks like free drinks and snacks in our staff area, making your workday both productive and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Technician in Kent
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Office365, antivirus software, and basic firewall principles. Being able to demonstrate your expertise in these areas can really set you apart during the interview process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace IT Help Desk Technician in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line technical support and your proficiency with tools like Office365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. We love seeing enthusiasm, so let your personality come through!
Show Off Your Communication Skills:Since you'll be the first point of contact for users, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure to highlight any experience where you've effectively communicated technical information to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Juvo IT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office365, antivirus software, and basic firewall principles. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Show Off Your Customer Service Skills
As an IT Help Desk Technician, you'll be the first point of contact for users. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your communication skills and ability to work under pressure.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified, diagnosed, and resolved IT issues. Be ready to walk through your thought process during these situations, as it will showcase your initiative and analytical skills.
✨Ask Insightful Questions
Prepare a few questions about the company culture, team dynamics, or the technologies they use. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
