City Development Manager

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose, and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE & RESPONSIBILITIES: City Development Manager

Reporting to the Head of Field Sales, the City Development Manager is the field-based lead for their assigned city/cities. This unique position requires a hands‑on approach, combining city level strategy, on‑the‑ground account management and specialised product knowledge to ensure all field activity is expertly adapted and executed. The individual is the primary owner of their cities performance, driving key indicators such as awareness, distribution, execution, and market share whilst developing and building strong mutually beneficial relationships.

Must live and cover the following locations:

• Glasgow and Edinburgh

KEY RESPONSIBILITIES: Commercial Delivery & Strategic Customer Management

• Identify, lead and nurture influential accounts: Take ownership of a portfolio of influential customers and route to market relationships within the city. Build strong partnerships to drive long‑term growth and deliver distribution, execution, education and market share (ROS) targets.
• On‑the‑Ground Execution: Lead and drive all aspects of on‑the‑ground execution, including event execution, ensuring company standards for product distribution, merchandising, and brand presence are met responsibly across all trade channels, including priority accounts, Wholesale, Vape, and alternative trade channels.
• Develop and nurture relationships with non-traditional/new trade channels: Own the relationship on the ground with all defined channels, ensuring all activities and partnerships are aligned with company objectives and local regulations.

City Strategy & Execution

• Tailor & Execute City Strategy: Take the national city plan and adapt it to be relevant for the local market. Identify and articulate the specific needs of the cities to win, ensuring all resources and activities are delivered in the right places, in the right way, to maximize commercial impact.
• Co‑ordinate Third‑Party Execution: Collaborate with, coach and co‑ordinate third‑party field sales teams on a city‑by‑city basis to ensure consistent and effective delivery of the commercial strategy. This includes ensuring third‑party capability and delivery in the areas of the city where it is most needed.
• Events & Activations: Identify and lead the planning and execution of local events and trade programmes to drive engagement, education and commercial success within the city.
• Performance Reporting: Monitor and report on city‑level sales data, trends, and execution to the Head of Field Sales. Provide valuable market insights and feedback to inform national strategy.
• Ensure compliance to all relevant business requirements including Age Verification and adherence to all relevant national and regional regulations.

YOUR PROFILE: Personal and professional qualifications

• Commercial Acumen & Sales: Proven ability to drive commercial growth and manage a portfolio of accounts. You\’ll need a strong track record in meeting distribution, market share, and sales targets.
• On‑the‑Ground Execution: A hands‑on, proactive approach to leading and executing in the field, including event management and ensuring brand standards are met across all channels.
• Relationship Management & Coordination: Excellent interpersonal and communication skills to build and maintain strong relationships with influential customers, and third‑party sales teams.
• Self‑Driven & Results‑Oriented: A highly motivated individual who takes full ownership of their city\’s performance and is driven to achieve tangible results.
• Strategic & Analytical Thinking: Ability to analyse data to deliver clear performance interventions, think on your feet and problem solve.
• Challenge the status quo: Strong resilience and desire to challenge and drive continuous improvements and operate in a changing environment. Leadership & Coordination: Experience in working with third‑party teams to ensure consistent execution. Desirable, but not essential.
• A full UK driving licence is required for this role.
• Education: BA/BS degree preferred but not required

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals – and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Location. Field based with a requirement to be in the London office when required

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.