National Account Manager London, England, United Kingdom

Juul Labs' mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

LOCATION: Home based with a requirement to be in the London office on a regular basis with ability to cover national geography.

ROLE AND RESPONSIBILITIES:

• The National Account Manager (NAM) manages/supports an assigned group of multi-site operators across varied UK trade channels (including Retail and Wholesale) within the UK market.
• The NAM is an important role within the UK commercial team with responsibilities for developing and growing Juul’s product listings, distribution, rate of sale and retailer share of mind/voice through seamless execution of customer account plans.
• Performance in this role will be measured primarily by achievement of key financial metrics, product listings, volume and sales growth, development, implementation and execution of joint business plans, accurate forecasting/reporting and administrative support.
• The National Account Manager role is ideal for someone currently working as a National Account Executive in FMCG categories looking to grow and develop within a challenging and rewarding national account role.
• The National Account Manager role reports to the Head of National Accounts.

KEY RESPONSIBILITIES:

• Ownership of contract negotiations, relationship, execution and KPI’s for assigned accounts.
• Management of the Joint Business Planning process ensuring business objectives are jointly owned and exceeded.
• Develop and nurture strong relationships amongst a range of departments within your customer's business, and facilitate the building and growing of strong relationships between the customers and the Juul team.
• Implement trade and channel marketing plans specific to the assigned customers in line with the UK business plan.
• Ownership of account budgets ensuring spend in line with agreed objectives and contractual obligations.
• Forecasting accurately using data analysis to identify risks and opportunities.
• Maintain and agree contractual obligations, and ensure the highest levels of customer services.

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Experience and knowledge of the FMCG retail environment.
• Experience and ability to manage a diverse group of stores across a geographic area.
• Persuasive and adaptable presenter - ability to positively influence different stores and staff.
• Strong resilience and desire to drive continuous improvements and operate in a changing environment.
• Ability to build and develop collaborative relationships - internal and external.
• Ability to problem solve and think on your feet.
• A full UK driving license is required for this role.
• At least 3-year experience working in a business development and or national account executive role in the FMCG sector.

EDUCATION:

• BA/BS degree preferred but not required.

JUUL LABS PERKS & BENEFITS:

• A place to grow your career.
• We’ll help you set big goals - and exceed them.
• Work with talented, committed and supportive teammates.
• Equity and performance bonuses.
• Every employee is a stakeholder in our success.

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Juul Labs also complies with applicable employment eligibility verification requirements. All applicants must have the authorization to work for Juul Labs in the country of employment.