At a Glance
- Tasks: Lead and motivate your team to deliver exceptional customer experiences during your shift.
- Company: Join Zapp, London's top premium convenience retail platform, shaking up the industry since 2020.
- Benefits: Earn £33,000 per annum plus potential overtime and enjoy a dynamic work environment.
- Other info: Flexible shifts available with opportunities for personal growth and development.
- Why this job: Be a key player in a fast-growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in managing teams in fast-paced environments and strong leadership skills required.
The predicted salary is between 33000 - 46200 £ per year.
Overview
London, £33,000 per annum + Potential Overtime
About Zapp:
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Job Purpose:
Main Accountabilities and Responsibilities
- Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.
- To be successful in this role, you will need to have a passion for motivating people, strong communication skills and a determination to achieve great results and create an exceptional customer experience.
- Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team
- Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates
- Owning stock management - from inbounding and putaway to cycle counting
- Provide end of shift reports to the next incoming Shift Manager
- Check staff resourcing ahead of time and resolve any issues.
- Ensure correct attendance management procedures are followed when issues arise
- Practising Health & Safety as a maximal priority
- Manage and report on performance during the shift - including escalation of issues
- Liaise with the Store Operations Manager regularly to discuss performance improvements
Skills, Experience and Attributes
- Previous experience managing front line operations teams whilst meeting demanding performance standards
- Experience in the Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
- Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success
- The ability to confidently and independently lead shifts
- Strong problem-solving and organisational skills
- Flexibility to be available for morning, daytime and night-time shifts
Shift Manager Central Operations · HQ in London employer: Justzapp
Zapp is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets convenience retail. With a competitive salary and opportunities for overtime, employees benefit from a culture that prioritises teamwork, personal growth, and a commitment to delivering outstanding customer experiences. Join us to be part of a forward-thinking company that values your contributions and supports your career development in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager Central Operations · HQ in London
✨Tip Number 1
Get to know the company! Research Zapp and its mission. When you understand their vision, you can tailor your conversations to show how your skills align with their goals. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Zapp. Personal connections can give you an edge in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or solved problems under pressure. Zapp values strong leadership, so showcasing these skills will be key in your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Zapp team!
We think you need these skills to ace Shift Manager Central Operations · HQ in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for motivating people and creating exceptional customer experiences shine through. We want to see that you’re genuinely excited about the role and how you can contribute to Zapp's growth.
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing teams or working in fast-paced environments like food, retail, or hospitality. We love seeing how your background aligns with what we do at Zapp!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Zapp team!
How to prepare for a job interview at Justzapp
✨Know Your Stuff
Before the interview, make sure you understand Zapp's mission and values. Familiarise yourself with their operations and how they aim to disrupt the convenience retail market. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and achieve results, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and organisational skills. Think of specific situations where you had to manage stock, handle customer complaints, or improve performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, performance metrics, or how Zapp measures success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
