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For Companies At a Glance
- Tasks: Lead and optimise fulfilment centre operations while managing a dynamic team.
- Company: Join Zapp, London's top premium convenience retail platform, disrupting the market since 2020.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a vibrant environment.
- Why this job: Be part of a customer-centric culture that values teamwork and innovation in retail.
- Qualifications: 5+ years in retail operations with strong analytical skills and team management experience required.
- Other info: This role is on-site, combining HQ and fulfilment centres for hands-on leadership.
The predicted salary is between 43200 - 72000 £ per year.
Vauxhall, London On-Site, Full-Time
We are seeking a dynamic and experienced Senior Operations Manager to join our exciting team at Zapp. The role involves supporting day-to-day fulfilment centre and central operations, implementing robust processes to optimise customer order fulfilment, minimise stock waste and loss, protect our assets, and foster effective collaboration among fulfilment centre team and central functions, as well as external delivery/logistics partners. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions.
Responsibilities:
- Lead and manage a team of fulfilment centre managers, supervisors and associates to achieve operational excellence and meet performance targets.
- Develop and implement strategies to optimise fulfilment centre operations, improve efficiency, and reduce costs.
- Oversee inventory management processes, including cycle counting, first-in, first-out (FIFO), and inventory control to minimise waste & shrink.
- Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Ensure compliance with company policies, procedures, and standards for safety, security, and regulation.
- Provide training, coaching, and support to fulfilment centre managers, supervisors and associates to enhance their skills and performance.
- Foster a positive work environment that promotes teamwork, accountability, and a customer-centric culture.
- Continuously evaluate fulfilment centre processes and procedures to streamline operations and enhance the overall customer experience.
- Lead recruitment activity to continuously identify and grow the fulfilment centre and central operations team at Zapp.
Loss Prevention:
- Develop and implement comprehensive strategies to prevent theft, fraud, and operational losses.
- Conduct regular audits to spot potential risks and vulnerabilities.
- Analyse internal data to identify trends and areas for improvement.
- Lead security incident investigations and provide detailed reports with preventive recommendations.
- Work with the IT and Product Team to integrate technological solutions for loss prevention.
- Collaborate with internal teams to enhance security in fulfilment centres, and protect products in transit between the distribution centre and fulfilment centres.
- Ensure compliance with regulations and industry standards in loss prevention and third-party logistics.
- Create and deliver training programs on loss prevention and security protocols for both internal and external stakeholders.
Third-Party Logistics Partner Liaison:
- Act as the main contact for external delivery/logistics partners.
- Cultivate strong relationships for operational efficiency.
- Establish, track and report KPIs to drive strong performance among delivery/logistics partners.
- Collaborate with internal teams to address partner-related issues and set performance targets.
- Manage refund claims and monitor their approval status.
Qualifications:
- 5+ years of work experience in retail operations.
- In-depth understanding of retail operations, loss prevention strategies, security protocols, and industry regulations (preferably in retail or logistics).
- Strong analytical and problem-solving skills.
- Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel and Google Analytics.
- Excellent written and verbal communication skills.
- Experience in managing large teams in a fast-paced environment.
- Experience in designing and delivering training programs.
Working Arrangement: Location: 5 days on-site (a combination of HQ and fulfilment centres).
Senior Central Operations Manager Central Operations · HQ employer: Justzapp
Contact Detail:
Justzapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Central Operations Manager Central Operations · HQ
✨Tip Number 1
Familiarise yourself with the latest trends in retail operations and loss prevention strategies. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the retail and logistics sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at Zapp.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised operations or improved efficiency in previous roles. Having concrete data and outcomes ready will showcase your analytical skills and problem-solving abilities.
✨Tip Number 4
Research Zapp's business model and their approach to customer-centric technology. Being able to articulate how your experience aligns with their vision will set you apart from other candidates.
We think you need these skills to ace Senior Central Operations Manager Central Operations · HQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations and loss prevention. Use specific examples that demonstrate your ability to lead teams and optimise processes, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Zapp and its mission. Discuss how your background aligns with their goals, particularly in enhancing customer fulfilment and minimising operational losses.
Highlight Analytical Skills: Given the emphasis on data analysis in the job description, be sure to mention your proficiency with tools like Looker, Excel, and Google Analytics. Provide examples of how you've used data to drive improvements in previous roles.
Showcase Leadership Experience: Detail your experience in managing large teams, especially in fast-paced environments. Highlight any training programs you’ve designed or delivered, as this will demonstrate your capability to foster a positive work culture at Zapp.
How to prepare for a job interview at Justzapp
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any strategies you've implemented that improved team performance or morale.
✨Demonstrate Your Analytical Abilities
This role requires strong analytical skills. Be ready to talk about your experience with data analysis and how you've used KPIs to drive operational improvements. Consider bringing examples of reports or analyses you've conducted that led to significant changes.
✨Understand Loss Prevention Strategies
Since loss prevention is a key responsibility, make sure you understand various strategies and protocols. Prepare to discuss any relevant experience you have in developing or implementing loss prevention measures, and be ready to suggest innovative ideas for Zapp.
✨Foster a Customer-Centric Mindset
Zapp prides itself on customer-centric solutions. Be prepared to share how you've previously enhanced customer experiences in operations. Discuss specific initiatives you've led that improved service delivery or customer satisfaction.
