At a Glance
- Tasks: Lead the iOS app experience, enhancing customer interactions and driving engagement.
- Company: Join Zapp, London's top convenience retail platform, revolutionising shopping.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a passion for innovation and customer satisfaction.
- Why this job: Shape a cutting-edge app that transforms how customers shop and receive products.
- Qualifications: 7+ years in product management with a focus on consumer mobile apps.
The predicted salary is between 80000 - 100000 £ per year.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‑trillion dollar convenience retail market, by developing best‑in‑class customer‑centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand‑picked products 24/7, delivered in minutes.
As a Principal PM – Consumer Mobile (iOS), you will own the experience that sits at the heart of Zapp's relationship with its customers. The Zapp iOS app is how our customers discover us, shop with us, and track their order to the door. You will shape that entire experience, working closely with Engineering, Design, Marketing, and Operations to ship features that are fast, intuitive, and loved.
You will go beyond feature delivery, obsessing over every moment of the customer journey - from the first app open, to the order arriving at the door and use data, insight, and experimentation to make each one better. Thrive here if you're obsessed with customers, love solving complex problems, and move fast without breaking things that matter.
Key Responsibilities- Own the consumer mobile (iOS) experience - from discovery, onboarding, and browsing through to checkout, real‑time delivery tracking, and post‑order engagement.
- Define and manage the consumer mobile (iOS) product roadmap, aligning closely with Engineering and Design teams.
- Translate deep customer understanding and operational data into high‑performing, intuitive consumer mobile (iOS) features that delight users and drive measurable business outcomes.
- Drive development of key iOS capabilities such as push notifications, Apple Pay, personalised recommendations, real‑time location tracking, and loyalty mechanics.
- Establish and track KPIs across the consumer funnel - activation, engagement, retention, and revenue - and hold yourself accountable to outcomes.
- Collaborate cross‑functionally with Marketing, Commercial, and Operations to ensure a seamless and intuitive user experience.
- Stay current on iOS platform updates, consumer behaviour trends, and best‑in‑class mobile UX to keep the app competitive and best‑in‑class.
- 7+ years of product management experience, with a strong focus on building and scaling consumer mobile apps (iOS preferred).
- Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re‑engagement - and how to move the needle at each stage.
- Proven track record of shaping, launching, and scaling consumer mobile (iOS) apps with high user engagement.
- Strong quantitative skills and a systems‑thinking mindset - able to break down ambiguous problems, map dependencies, and identify leverage points with rigour.
- Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, performant features.
- Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) to monitor and optimise app performance.
- A strong grasp of mobile performance, reliability, and responsiveness, especially in high‑stakes, time‑sensitive use cases.
Principal PM - Consumer Mobile (iOS) in London employer: Justzapp
At Zapp, we pride ourselves on being a forward-thinking employer that champions innovation and customer-centricity in the heart of London. Our dynamic work culture fosters collaboration across teams, offering employees ample opportunities for professional growth and development while working on cutting-edge technology in the convenience retail sector. Join us to be part of a passionate team dedicated to redefining the shopping experience, where your contributions directly impact our mission to deliver excellence 24/7.
StudySmarter Expert Advice🤫
We think this is how you could land Principal PM - Consumer Mobile (iOS) in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Justzapp!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Justzapp would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Justzapp through your school's career services!
We think you need these skills to ace Principal PM - Consumer Mobile (iOS) in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Principal PM - Consumer Mobile (iOS), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Principal PM - Consumer Mobile (iOS) position at Justzapp. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Justzapp
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
