At a Glance
- Tasks: Lead a dynamic team to optimise fulfilment centre operations and enhance customer service.
- Company: Join Zapp, a forward-thinking company focused on operational excellence.
- Benefits: Enjoy private health insurance, generous leave, and Zapp credits for service testing.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by driving success in a fast-paced fulfilment environment.
- Qualifications: Experience in managing logistics or retail operations and leading large teams.
The predicted salary is between 40000 - 50000 £ per year.
Location: 5 days at the designated fulfilment centre.
The Role: Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team. In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork. As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location. This includes full accountability for the fulfilment centre’s profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff. You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance. You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies. Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.
Responsibilities:
- Operational Excellence: Ensure smooth day-to-day running of the assigned Zapp fulfilment centre.
- Manage and achieve key performance indicators (KPIs).
- Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service.
- Review, refine, and uphold standard operating procedures.
- Team Leadership and Development: Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.
- Security and Asset Protection: Maintain the highest level of security for inventory and assets.
- Safety and Compliance: Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
- Facility Management: Oversee the condition and maintenance of the site and its equipment.
- Licensing and Regulatory Compliance: Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Qualifications:
- Proven experience managing 24/7 front-line operations in a logistics, e-commerce, or retail environment.
- Demonstrated ability to lead large teams (15+) including management staff.
- Strong analytical skills with the ability to derive insights and implement data-driven improvements.
- Experience collaborating with various stakeholders (e.g., Customer Experience, Central HQ) to seek guidance and suggest enhancements.
- Excellent verbal and written communication skills.
- Willingness to work varied shifts, including weekends, to support operational needs.
Benefits:
- Private Health Insurance (AXA)
- Zapp Credit for testing the Zapp service and experience
- 25 days annual leave plus all UK bank holidays
Fulfilment Centre Manager Central Operations · HQ in London employer: Justzapp
Zapp is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Fulfilment Centre Manager. With a strong focus on operational excellence and team development, Zapp offers a supportive work culture where you can thrive while leading a dynamic team in a fast-paced fulfilment centre environment. Employees benefit from comprehensive health insurance, generous annual leave, and the opportunity to make a significant impact on customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Centre Manager Central Operations · HQ in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and e-commerce sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Zapp's values and recent developments. Show us that you're not just another candidate; demonstrate your passion for operational excellence and how you can contribute to our team's success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved processes in past roles. We want to hear how you’ve driven performance and fostered teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Zapp family.
We think you need these skills to ace Fulfilment Centre Manager Central Operations · HQ in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fulfilment Centre Manager role. Highlight your experience in managing operations, leading teams, and achieving KPIs. We want to see how your skills align with what Zapp is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Leadership Skills:As a Fulfilment Centre Manager, leadership is key. In your application, share examples of how you've motivated and developed teams in the past. We love to see how you've empowered others to reach their full potential!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Zapp family!
How to prepare for a job interview at Justzapp
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding Zapp's fulfilment centre operations. Familiarise yourself with their key performance indicators (KPIs) and think about how you can contribute to achieving them. Being able to discuss specific operational strategies will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved team performance. Zapp is looking for someone who can empower their team, so be ready to share your leadership philosophy and how it aligns with their values.
✨Emphasise Safety and Compliance Knowledge
Since health and safety are crucial in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured compliance in previous roles and how you would uphold Zapp's standards. This will demonstrate your commitment to maintaining a safe working environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Zapp's culture, future goals, and how they measure success in their fulfilment centres. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
