At a Glance
- Tasks: Lead product strategy and own the consumer mobile experience at Zapp.
- Company: Join Zapp, London's leading premium convenience retail platform.
- Benefits: Competitive salary, equity, 25 days leave, and private health insurance.
- Other info: Fast-paced environment with significant career growth opportunities.
- Why this job: Directly impact a fast-growing startup while working closely with the Founder.
- Qualifications: 7+ years in product management with strong mobile app experience.
The predicted salary is between 100000 - 150000 £ per year.
Location: Nine Elms, London - Full Time
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
About the Role
This is a rare opportunity to sit at the intersection of executive strategy and hands-on product leadership. As Director - Founder's Office (Product Management), you will work directly with Zapp’s Founder and Senior Leadership Team - shaping the company’s most important product bets while also rolling up your sleeves to own the consumer mobile (iOS) experience end-to-end.
This is not a traditional Product role. You will be the Founder’s trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap, drive cross-functional alignment, and take personal accountability for outcomes across the full customer funnel.
You’ll thrive here if you’re equal parts strategist and builder - someone who can hold a leadership-level conversation in the morning and review a sprint backlog in the afternoon, without losing anything in translation.
Key Responsibilities
- Strategic Leadership & Founder Partnership
- Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.
- Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.
- Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.
- Act as a connector between the Founder’s Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution.
- Consumer Product Ownership
- Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement.
- Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.
- Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.
- Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes.
- Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive.
- Cross-Functional Influence & Execution
- Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.
- Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration.
- Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience.
- Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.
Ideal Candidate Profile: Requirements
- 7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment.
- A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention.
- Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus.
- Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points.
- Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions.
- Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor.
- Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features.
- Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.
- Strong grasp of the iOS ecosystem - Apple Human Interface Guidelines, Apple Pay, push notifications, real-time tracking, and location-based services.
- Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms.
- Background in strategy consulting or VC/PE - particularly if you’ve since moved into operational product roles.
- Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.
A genuinely differentiated career opportunity: direct access to the Founder and Senior Leadership Team of one of London’s most ambitious startups, combined with full ownership of a product that sits at the core of the business. Your work will be visible, consequential, and fast-moving. For the right person, this is the fastest way to combine strategic thinking with real product ownership in a high-growth environment.
Of course we also offer:
- Competitive salary & equity package.
- 25 days of annual leave plus bank holidays.
- Private Health Insurance.
- Extended sick pay and maternity/paternity leave pay.
Director - Founder's Office (Product & Tech) in London employer: Justzapp
Zapp is an exceptional employer, offering a unique opportunity to work at the forefront of London's premium convenience retail sector. With a vibrant work culture that fosters innovation and collaboration, employees benefit from direct access to the Founder and Senior Leadership Team, ensuring meaningful contributions to the company's strategic direction. The role provides ample opportunities for professional growth, competitive compensation, and a comprehensive benefits package, making it an attractive choice for those seeking impactful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Director - Founder's Office (Product & Tech) in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Justzapp!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Justzapp would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Justzapp through your school's career services!
We think you need these skills to ace Director - Founder's Office (Product & Tech) in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Director - Founder's Office (Product & Tech), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Director - Founder's Office (Product & Tech) position at Justzapp. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Justzapp
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
