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- Tasks: Be the face of Zapp, providing top-notch customer service via phone, email, and chat.
- Company: Join Zapp, London's leading premium convenience retail platform, founded in 2020.
- Benefits: Enjoy discounts at hundreds of retailers and a salary uplift for night shifts.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Collaborative team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Zapp are seeking a Customer Care Specialist to join our growing team. Working within a highly supportive environment, you will act as the face of Zapp to provide a best‑in‑class experience to every one of our customers. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‑trillion dollar convenience retail market by developing best‑in‑class customer‑centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand‑picked products 24/7, delivered in minutes.
Main Responsibilities
- Be the face of Zapp by demonstrating our commitment to maximal customer satisfaction.
- Engage with customers via phone, email and chat to resolve issues in an efficient, professional manner.
- Work effectively under pressure to ambitious SLA targets (20 minutes).
- Establish strong connections with other departments at Zapp and gain a strong grasp of our operational processes.
- Work collaboratively with colleagues from our stores, our riders and other stakeholders to iron out problems and ensure we generate a positive and memorable customer experience.
Skills, Experience & Attributes
- Previous experience in a customer service representative (or similar) role.
- Proficiency in phone and chat communication.
- Capable of working well under pressure in a ‘LiveOps’ environment.
- Committed to delivering customer satisfaction and consistently making decisions in the customer’s best interest.
- Familiarity with utilising a CRM system.
Benefits
- Access to our Benefits & Rewards platform offering you access to discounts at hundreds of retailers across London.
- 10% uplift in salary paid for night time shifts.
Customer Care Specialist Customer Care · HQ in London employer: Justzapp
Contact Detail:
Justzapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist Customer Care · HQ in London
✨Tip Number 1
Get to know Zapp! Before your interview, dive into our website and social media. Understanding our mission and values will help you connect with the team and show that you're genuinely interested in being part of our customer-centric culture.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! Whether it’s through phone, email, or chat, be ready to showcase how you can engage with customers effectively. Think about examples from your past experiences where you turned a negative situation into a positive one.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the company. This shows your enthusiasm and helps you figure out if Zapp is the right fit for you too!
We think you need these skills to ace Customer Care Specialist Customer Care · HQ in London
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your passion for customer satisfaction. We want to see how you've gone above and beyond in previous roles to create memorable experiences for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Care Specialist role at Zapp.
Tailor Your Application: Make sure to customise your application for Zapp. Mention specific skills or experiences that align with our mission to disrupt the convenience retail market and deliver top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Justzapp
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what it means to provide a best-in-class experience and be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Familiarise Yourself with Zapp
Do some research on Zapp and its mission to disrupt the convenience retail market. Knowing their values and how they operate will help you align your answers with what they’re looking for in a Customer Care Specialist.
✨Prepare for Pressure Scenarios
Since the role involves working under pressure, think of situations where you successfully managed stress or tight deadlines. Be ready to discuss how you handled those moments while maintaining customer satisfaction.
✨Showcase Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly. Whether it’s through phone, email, or chat, demonstrate your ability to engage effectively. You might even want to prepare a mock conversation to showcase your skills.