At a Glance
- Tasks: Lead a dynamic team to optimise fulfilment centre operations and enhance customer service.
- Company: Join Zapp, a forward-thinking company focused on innovation and teamwork.
- Benefits: Enjoy private health insurance, generous leave, and Zapp credits for service testing.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving operational success and empowering your team.
- Qualifications: Experience in managing logistics or retail operations and leading large teams.
The predicted salary is between 40000 - 50000 £ per year.
Location: 5 days at the designated fulfilment centre.
The Role: Zapp is seeking a highly motivated and experienced Fulfilment Centre Manager to lead our dynamic team. In this role, you will oversee the daily operations of the fulfilment centre, implementing efficient processes to optimise customer order fulfilment, reduce stock waste and loss, safeguard assets, and cultivate strong teamwork. As Fulfilment Centre Manager, you will be instrumental in driving the success of your assigned Zapp location. This includes full accountability for the fulfilment centre’s profit and loss, inventory management, and operational efficiency, as well as the well-being and professional development of our frontline staff. You will collaborate with Zapp's Senior Operations Leadership to develop and execute strategies to enhance your fulfilment centre's performance. You will also ensure strict compliance with Health & Safety standards and Zapp's internal policies. Your leadership will empower your fulfilment centre team to reach their full potential, enabling them to deliver exceptional service to our customers.
Responsibilities
- Operational Excellence: Ensure smooth day-to-day running of the assigned Zapp fulfilment centre. Manage and achieve key performance indicators (KPIs). Ensure adherence to all Zapp policies and procedures, maintaining operational standards for the highest level of customer service. Review, refine, and uphold standard operating procedures.
- Team Leadership and Development: Lead, motivate, train, and engage front-line staff to build and maintain a high-performing team.
- Security and Asset Protection: Maintain the highest level of security for inventory and assets.
- Safety and Compliance: Uphold and enhance Food Safety and Health & Safety Standards within the fulfilment centre.
- Facility Management: Oversee the condition and maintenance of the site and its equipment.
- Licensing and Regulatory Compliance: Promote licensing objectives and ensure fulfilment centre license conditions are consistently met.
Qualifications
- Proven experience managing 24/7 front-line operations in a logistics, e-commerce, or retail environment.
- Demonstrated ability to lead large teams (15+) including management staff.
- Strong analytical skills with the ability to derive insights and implement data-driven improvements.
- Experience collaborating with various stakeholders (e.g., Customer Experience, Central HQ) to seek guidance and suggest enhancements.
- Excellent verbal and written communication skills.
- Willingness to work varied shifts, including weekends, to support operational needs.
Benefits
- Private Health Insurance (AXA)
- Zapp Credit for testing the Zapp service and experience
- 25 days annual leave plus all UK bank holidays
Fulfilment Centre Manager Central Operations · HQ employer: Justzapp
Zapp is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Fulfilment Centre Manager. With a strong focus on operational excellence and team leadership, Zapp fosters a collaborative work culture where staff are empowered to excel and deliver outstanding customer service. Located at the fulfilment centre, employees benefit from competitive perks such as private health insurance, generous annual leave, and the opportunity to be part of a dynamic and innovative team driving success in the logistics and e-commerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Centre Manager Central Operations · HQ
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and e-commerce sectors. Attend industry events or join relevant online groups to meet people who can help you land that Fulfilment Centre Manager role.
✨Tip Number 2
Prepare for interviews by researching Zapp's values and operations. Show us how your experience aligns with their goals, especially in optimising customer order fulfilment and team leadership. Tailor your answers to reflect their needs!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zapp team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. We love seeing candidates who are proactive!
We think you need these skills to ace Fulfilment Centre Manager Central Operations · HQ
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fulfilment Centre Manager role. Highlight your experience in managing operations, leading teams, and achieving KPIs. We want to see how your skills align with what Zapp is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Leadership Skills:Since this role involves leading a large team, make sure to highlight your leadership experience. Share examples of how you've motivated and developed your team in previous roles. We love to see how you empower others to succeed!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Zapp and our culture!
How to prepare for a job interview at Justzapp
✨Know Your Numbers
As a Fulfilment Centre Manager, you'll need to be on top of your KPIs. Before the interview, brush up on relevant metrics like order fulfilment rates and inventory turnover. Be ready to discuss how you've improved these in past roles.
✨Showcase Your Leadership Style
Zapp is looking for someone who can lead and motivate a large team. Prepare examples of how you've successfully developed and engaged frontline staff. Think about specific challenges you faced and how you turned them into opportunities for growth.
✨Understand Compliance and Safety Standards
Health & Safety is crucial in this role. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in previous positions. Highlight any initiatives you've led to enhance safety standards.
✨Collaborate and Communicate
This role involves working with various stakeholders. Think of examples where you've effectively collaborated with other departments to drive improvements. Be ready to demonstrate your communication skills and how they’ve helped achieve operational success.
