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For Companies At a Glance
- Tasks: Drive commercial projects, streamline processes, and enhance product presentation for an innovative retail platform.
- Company: Join Zapp, London's leading premium convenience retail platform, disrupting the market since 2020.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be a key player in transforming the retail experience with cutting-edge technology and customer-centric solutions.
- Qualifications: 3+ years in commercial roles, strong project management skills, and analytical mindset.
- Other info: Fast-paced, collaborative culture with a focus on innovation and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Location: Vauxhall, London (Onsite, 4 days/week)
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi‑trillion dollar convenience retail market, currently dominated by major players, by developing best‑in‑class customer‑centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand‑picked products 24/7, delivered in minutes.
The Role
We are looking for an exceptional Commercial Associate to join Zapp's fast‑growing commercial operation. This is a high‑impact, fluid role for someone who thrives on pace and strong execution. You will be the foundation of our commercial function – the person who ensures everything runs smoothly whilst continuously looking for ways to innovate and simplify how we work. You will drive critical commercial projects end‑to‑end, working across Category Management, Merchandising, and Supply Chain to deliver improvements that directly impact our P&L and customer experience. This role suits someone who can take a brief, break it into workstreams, and deliver results without needing hand‑holding.
What You Will Do
- Commercial Operations
- Support the complete SKU lifecycle: supplier onboarding, additions and depletions across our systems.
- Continuously improve and automate our commercial processes – look for manual tasks that can be streamlined and take the initiative to implement solutions.
- Proactively drive efficiency, identifying discrepancies and proposing solutions to help streamline product maintenance (price management, product codes, pack size change, barcodes etc.) across our large and growing catalogue.
- Support category managers with cost‑saving initiatives and negotiation preparation materials.
- Own how our products are presented on the app and website – ensuring SKUs are merchandised optimally for customer experience.
- Work with Marketing and Product teams to enhance the look and feel of our digital platform, including category layouts, featured products, and promotional placements.
- Optimise SKU presentation through compelling imagery, accurate descriptions, and strategic positioning.
- Partner with Marketing to ensure seasonal and promotional merchandising meets customer demand whilst maintaining brand consistency.
- Continuously test and refine our app features and merchandising approach based on customer behaviour and commercial performance.
- Support the Marketplaces team with Zapp's presence on third‑party platforms (Deliveroo, Uber Eats), ensuring competitive positioning.
- Set up and execute promotions across marketplace channels while coordinating with category managers on strategy and margins.
- Analyse marketplace data to identify sales opportunities, pricing optimisation, and merchandising improvements.
- Work across teams to maximise market share while maintaining Zapp's premium positioning and profitability.
- Own and deliver projects to streamline commercial operations – from scoping the problem, to designing solutions, to implementation and adoption.
- Map existing processes, identify inefficiencies, and build the business case for change.
- Create and maintain trackers, dashboards, and documentation that give the team visibility and control.
- Coordinate cross‑functionally with Product, Tech, and Supply Chain to deliver system improvements.
- Establish SOPs and playbooks that enable the team to scale without adding headcount.
What We Are Looking For
- 3+ years in a commercially‑focused role such as category management, buying, merchandising, or a project‑based role like management consulting (ideally in retail, FMCG or e‑commerce).
- Strong execution mindset and exceptional project management abilities: proven track record of managing multiple concurrent workstreams with competing deadlines and priorities.
- Strong analytical skills: confident building business cases, and extracting insights from data to drive decisions.
- Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Excel; experience with Looker is desirable.
- High‑energy self‑starter with exceptional attention to detail: thrive in fast‑paced, ambiguous environments, making quick decisions with imperfect information while maintaining meticulous accuracy and spotting problems before they escape.
- Tenacious communicator who gets things done: influence stakeholders at all levels, push back when needed, and maintain a hands‑on mentality with natural prioritisation and urgency – always finding solutions rather than roadblocks.
Commercial Associate Commercial · HQ · employer: Justzapp
Contact Detail:
Justzapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Associate Commercial · HQ ·
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Zapp and understanding their mission. We want you to show genuine interest in their vision and how you can contribute. Tailor your answers to reflect their values and needs!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We recommend focusing on common questions related to commercial roles, so you can articulate your experience confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We suggest reiterating your enthusiasm for the role and mentioning something specific from the conversation to keep you fresh in their minds.
We think you need these skills to ace Commercial Associate Commercial · HQ ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Associate role. Highlight your project management abilities and any relevant experience in category management or merchandising to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for Zapp. Don’t forget to mention any innovative ideas you have for improving commercial operations.
Show Off Your Analytical Skills: We love data-driven decision-making! In your application, include examples of how you've used analytics to drive results in previous roles. This will show us you can handle the analytical demands of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Zapp!
How to prepare for a job interview at Justzapp
✨Know Your Stuff
Before the interview, dive deep into Zapp's business model and their approach to convenience retail. Familiarise yourself with their product offerings and how they differentiate themselves in the market. This will not only show your genuine interest but also help you tailor your answers to align with their vision.
✨Showcase Your Project Management Skills
Since the role requires strong execution and project management abilities, prepare specific examples from your past experiences where you've successfully managed multiple workstreams. Be ready to discuss how you prioritised tasks and drove projects to completion, especially in fast-paced environments.
✨Be Data-Driven
Zapp values analytical skills, so come prepared to discuss how you've used data to inform decisions in previous roles. Think of instances where you've built business cases or identified opportunities through data analysis. If you have experience with tools like Google Sheets or Excel, be sure to highlight that too!
✨Communicate Effectively
As a Commercial Associate, you'll need to influence stakeholders at various levels. Practice articulating your thoughts clearly and confidently. Prepare for questions about how you've navigated challenging conversations or pushed back on decisions when necessary. Show them you're a tenacious communicator who gets things done!
