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- Tasks: Join us as an Associate Merchandiser to enhance our e-commerce product presentation.
- Company: Zapp is London's leading premium convenience retail platform, founded in 2020.
- Benefits: Enjoy 25 days holiday, private health insurance, and a cycle to work scheme.
- Why this job: Be part of a dynamic team driving innovation in luxury convenience retail.
- Qualifications: 2-4 years in e-commerce or merchandising; internships count!
- Other info: Work onsite in Vauxhall, London, and embrace a proactive learning environment.
The predicted salary is between 28800 - 43200 £ per year.
Associate Merchandiser (e-Commerce)
Vauxhall, London – Onsite
We\’re looking for a proactive and detail-oriented Associate Merchandiser to join our growing team. In this role, you’ll ensure our product range is beautifully presented and easily discoverable on the Zapp app and website — helping us remain the top destination for luxury convenience retail in London.
You\’ll be someone who\’s eager to learn about customer needs, market trends, and the e-commerce landscape, all with a sharp commercial mindset. We need someone with impeccable attention to detail, a knack for organisation, and strong communication skills. Ultimately, your contributions will directly support our efforts to increase sales and profitability, driving sustainable growth for the business.
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities:
Content & Presentation:
- Assist in creating and maintaining engaging product content on the Zapp app and website, ensuring accuracy and visual appeal.
- Review product pages and identify areas to improve content, focusing on high-quality images, accurate descriptions, and engaging details to highlight luxury and convenience.
- Strong understanding of e-commerce merchandising processes and how SEO enhances product visibility.
Strategy & Planning:
- Play a key role in planning and executing merchandising strategies, such as in-app campaign collections and curated SKU selections, by contributing to a robust, long-term collaboration process across Marketing, Commercial, and Merchandising teams.
- Optimise our SKU onboarding to proactively secure comprehensive content from brands, ensuring a seamless launch with no missing information.
- Identify quick wins for catalogue enhancement, such as reordering products, improving search terms, or enhancing descriptions based on customer insights.
- Create a preliminary plan for long-term catalogue optimisation, focusing on high-demand product categories and emerging customer preferences.
Data Analysis & Optimisation:
- Review sales data, search terms, and customer feedback to identify key trends, popular items, and areas for improvement.
- Regularly analyze BI tools (like Looker) to understand product and category performance, making quick, data-driven adjustments as needed. You\’ll be accountable for key performance indicators (KPIs) such as conversion rates, average basket size, and click-through-rates, with a focus on improving performance, for example, on seasonal collections (in-app campaigns)
- Work with BI and Product teams to identify significant merchandising data gaps on the app.
- Proactively identify challenges such as slow-moving lines and propose effective solutions like markdown strategies or content updates.
- Report on performance and present findings to wider teams, clearly communicating insights and recommendations.
- Challenge existing processes and propose innovative improvements to enhance our merchandising effectiveness.
Requirements:
- 2-4 years of experience in an e-Commerce or merchandising support role (internships or relevant coursework are a plus).
- A keen interest in in-app customer experience and a desire to understand how product presentation influences purchasing decisions.
- Excellent organizational skills and meticulous attention to detail.
- Strong analytical aptitude and proficiency in Google Workspace (especially Google Sheets).
- A proactive attitude with a willingness to learn and take initiative.
- Familiarity with Looker (or similar BI tools), merchandising systems, CMS, PIM tools, and basic SQL.
Benefits:
- Enjoy 25 days of holiday per year (plus all bank holidays)
- Private Health Insurance
- Extended sick pay and maternity/paternity leave pay
- Perkbox
- Cycle to work scheme
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Associate Merchandiser (eCommerce) Commercial · HQ employer: Justzapp
Contact Detail:
Justzapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Merchandiser (eCommerce) Commercial · HQ
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce merchandising. Follow industry blogs, attend webinars, and engage with online communities to understand what makes a product appealing to customers. This knowledge will help you stand out during discussions.
✨Tip Number 2
Get hands-on experience with tools like Google Sheets and Looker. If you haven't used them before, consider taking online courses or tutorials to boost your skills. Being proficient in these tools will demonstrate your analytical capabilities and readiness for the role.
✨Tip Number 3
Network with professionals in the e-commerce and merchandising fields. Attend industry events or connect with people on LinkedIn. Building relationships can provide valuable insights and potentially lead to referrals for the Associate Merchandiser position.
✨Tip Number 4
Prepare to discuss how you would approach improving product presentation and customer experience. Think of specific examples or strategies you could implement at Zapp. Showing that you have thought about the role and its challenges will make a strong impression.
We think you need these skills to ace Associate Merchandiser (eCommerce) Commercial · HQ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce or merchandising support. Emphasise any specific projects or roles where you demonstrated attention to detail, organisation, and analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the e-commerce landscape and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Highlight your proficiency in tools like Google Workspace and any experience with BI tools such as Looker. Provide examples of how you've used data analysis to drive decisions in previous roles.
Demonstrate Your Proactivity: Share instances where you've taken initiative in past roles, whether it was improving processes, enhancing product presentation, or analysing customer feedback to drive sales. This will show your proactive attitude, which is crucial for this position.
How to prepare for a job interview at Justzapp
✨Showcase Your Attention to Detail
As an Associate Merchandiser, attention to detail is crucial. During the interview, be prepared to discuss specific examples of how you've ensured accuracy in your previous roles, whether it's through product descriptions or data analysis.
✨Demonstrate Your E-Commerce Knowledge
Familiarise yourself with current e-commerce trends and best practices. Be ready to talk about how SEO impacts product visibility and share any insights you have on enhancing customer experience through effective merchandising strategies.
✨Prepare for Data-Driven Discussions
Since the role involves analysing sales data and KPIs, brush up on your analytical skills. Be prepared to discuss how you've used data in past roles to drive decisions and improve performance, especially in relation to product presentation.
✨Exhibit Your Proactive Attitude
Zapp values a proactive mindset. Share instances where you've taken the initiative to solve problems or improve processes in your previous positions. This will demonstrate your eagerness to contribute positively to the team.
