At a Glance
- Tasks: Build and lead the customer success function from scratch at JustTip.
- Company: Join a pioneering fintech company transforming the tipping industry.
- Benefits: Competitive salary, equity, hybrid work, gym membership, and employee development.
- Other info: Dynamic team culture focused on inclusivity, innovation, and fun.
- Why this job: Make a real impact in a fast-growing company and shape customer experiences.
- Qualifications: 2+ years in customer success; experience with HubSpot is a plus.
The predicted salary is between 60000 - 80000 £ per year.
- 🚀 We're hiring: Founding Customer Success Manager
- ✨ Founding Role
- 📍 Dublin or London (Hybrid) | Full-time
Own customer success at Just Tip from the ground up and build the team that scales it.
This is a founding role. You won't be inheriting a playbook, a CRM, or a team you'll be building all three.
As our first dedicated Customer Success hire, you'll own the entire customer relationship after they sign, design the function from scratch, and hire the people who grow it with you.
ABOUT JUSTTIP
Just Tip is a pioneer in the micro-payment and tipping industry.
Founded in 2021, we've grown rapidly across Ireland and the UK and were recognised as National Fin Tech of the Year 2023 and Fin Tech Team of the Year 2023.
We're reshaping the future of tipping and micro-payments.
Hospitality has run on spreadsheets and manual tip calculations for decades.
We replace all of it.
Just Tip collects tips and service charges, ingests time and attendance data, allocates funds automatically, and pays every employee directly to their bank account every week.
With 380% Yo Y growth, we already support 25,000+ staff across 1,000+ businesses, and we're targeting a £63BN tipping economy being reshaped by regulation and digital payments.
More than a platform, we're a movement dedicated to enriching the lives of hospitality and zero-hours workers.
We're a small, determined team that lives by its values and is committed to being a force for positive change.
WHY NOW
New UK legislation put a compliance problem on every hospitality business in the country.
Get tips wrong and it's up to £5,000 per employee in liability.
We built the software that fixes it including the first self-service tronc solution in the UK.
Venues are signing up fast.
The product works.
What we need now is someone who makes sure every customer we sign gets real value and stays for the long term and who builds the function that makes that repeatable at scale.
THE ROLE
You'll own customer outcomes end to end: onboarding, adoption, retention, and expansion.
You'll report directly to the founders, sit at the centre of the company, and be the voice of the customer in every strategic decision.
In your first months you'll be hands-on with real accounts; over your first year you'll turn what you learn into scalable processes and start hiring the team beneath you.
- WHAT YOU'LL OWN
- The CS function itself: using Hub Spot to implement strategy, playbooks, health scoring, and the operating model that lets it scale beyond you
- End-to-end onboarding: from signed contract to a live, confident venue, plus the automation that makes it repeatable
- Tronc and tipping policy setup: complex configurations for real venues, including our first-of-its-kind self-service tronc product
- A growing portfolio of UK and Ireland accounts: relationships, renewals, and expansion
- Retention and net revenue: monitoring usage and engagement, spotting churn risk early, and driving loyalty and growth
- Upsell and cross-sell: identifying and executing expansion opportunities across the account base
- Hub
Spot: own it, build it into the system the CS function runs on, and shape it as the team grows
- The product feedback loop: turning customer insight into the roadmap
- Team building: recruiting, coaching, and leading the CS team as we scale
- WHAT SUCCESS LOOKS LIKE
You'll define the metrics for this function and you'll be measured on them.
In the first year that means strong logo retention and net revenue retention (NRR), low churn, healthy customer health scores across the base, and a materially faster, smoother onboarding time as your automation takes hold.
WHAT WE'RE LOOKING FOR
- 2+ years in customer success, onboarding, or account management, ideally with time owning retention and expansion. Hospitality or fintech background is a serious plus.
- A builder. You've created processes, playbooks, or a function from scratch — not just operated inside one someone else built.
- Leadership ability. You can hire, coach, and inspire a team — or you're clearly ready to step up and do so.
- Strong Hub Spot experience. You've built pipelines, sequences, and workflows, not just logged calls. Experience with a dedicated CS platform is a bonus.
- Data-driven. You're comfortable owning NRR, churn, and health-score reporting to leadership.
- A strong, warm writer. People reply to your emails, and your follow-ups don't feel like follow-ups.
- A bias for action. You see a gap and fill it without being asked.
- Emotionally intelligent, driven, and genuinely passionate about improving the service economy.
- Based in or willing to relocate to Dublin or London.
- WHAT YOU'LL GET
- Competitive salary and meaningful founding equity (get in early and grow with the company)
- Hybrid working from our Dublin or London office (1–2 days remote per week)
- A dedicated Employee Development Program: training, mentorship from seasoned operators, and continuous learning
- Gym Membership
- Pension and other core benefits
- A culture of inclusivity, innovation, transparency, and a genuine sense of fun — with real ownership while the company is still small enough for it to matter
READY TO JOIN?
If you want to build a customer success function from the ground up at a high-growth fintech whilst lead the team that scales it.
We'd love to hear from you.
Send your CV and a short note on why this is the role for you.
#Hiring #Customer Success #Fintech Jobs #Founding Team #Dublin Jobs #London Jobs
Founding Customer Success Manager in Slough employer: JustTip
JustTip is an exceptional employer, offering a unique opportunity to shape the customer success function from the ground up in a rapidly growing fintech environment. With a strong focus on employee development, competitive salary packages, and a culture that values inclusivity and innovation, you'll thrive in a dynamic setting that encourages personal and professional growth. Join us in Dublin or London and be part of a movement dedicated to transforming the hospitality industry while enjoying the benefits of hybrid working and meaningful equity in a pioneering company.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Customer Success Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JustTip. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JustTip before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Customer Success Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JustTip:Your cover letter is your chance to shine! Tell us why you want to work at JustTip specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JustTip!
How to prepare for a job interview at JustTip
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
