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- Tasks: Own the onboarding journey and ensure venues thrive on our platform.
- Company: Join JustTip, a fast-growing tech company revolutionising the hospitality industry.
- Benefits: Competitive salary, equity, hybrid work, pension, and gym membership.
- Other info: Be part of a dynamic team with a vibrant culture and growth opportunities.
- Why this job: Shape the future of a growing company while making a real impact in hospitality.
- Qualifications: 2-4 years in customer success or onboarding; organised and clear communicator.
The predicted salary is between 35000 - 45000 £ per year.
We've hit 800+ businesses, 20,000+ staff on platform, and we're growing at 380% YoY. We're still a small team. The people joining now are shaping how this company scales. New UK regulation means every hospitality business is suddenly on the hook for how they handle tips - up to £5,000 per employee in liability if they get it wrong. We built the platform that fixes that. Now we need someone to make sure every venue that signs with us actually gets there.
You’ll own the full journey from contract signed to venue live - onboarding, policy setup, activation, and everything in between. Then you’ll stick around, making sure they’re getting value and sticking with us.
What you’ll own:- End-to-end onboarding - from signed contract to a live, confident venue
- Design and configuration of complex Tronc and tipping policies
- A growing UK and Ireland account portfolio - relationships, retention, and expansion
- The product feedback loop - you’re the voice of the customer internally
- The processes, workflows and docs that make this function scale
- 2-4 years in customer success, onboarding, or account management — fintech or hospitality a big plus
- Organised. You have a system and you work it, consistently.
- You write clearly and warmly. Your chase emails don’t sound like chase emails.
- You see a gap and fill it without being asked
- Competitive salary + meaningful equity
- Hybrid working out of London/Dublin
- Pension and gym membership benefits
- A fast-paced team with a wicked culture — and a seat at the table while the company is still small enough for that to mean something
Onboarding and Customer Success Specialist employer: JustTip
Contact Detail:
JustTip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at JustTip. A friendly chat can give you insider info and maybe even a referral. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for the interview by understanding JustTip's mission and values. Show us how your experience aligns with our goals, especially in customer success and onboarding. We love candidates who can connect their past roles to what we do!
✨Tip Number 3
Be ready to showcase your organisational skills. We want to see how you manage projects and keep things running smoothly. Bring examples of how you've successfully onboarded clients or improved processes in your previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows us you’re genuinely interested and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Onboarding and Customer Success Specialist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and engaging in your writing. Remember, we’re looking for someone who can connect with our clients, so show us how you’d do that right from the start.
Tailor Your Application: Make sure to tailor your application specifically for the Onboarding and Customer Success Specialist role. Highlight your relevant experience in customer success or onboarding, especially if it’s in fintech or hospitality. We love seeing how your background aligns with what we do!
Be Clear and Concise: We appreciate clarity in communication, so keep your application clear and to the point. Avoid jargon and make sure your writing is easy to read. This will not only help us understand your qualifications but also give us a taste of how you communicate with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team and ready to take the next step in your career with us.
How to prepare for a job interview at JustTip
✨Know the Company Inside Out
Before your interview, dive deep into JustTip's mission and values. Understand how their platform works and the specific challenges they address in the hospitality sector. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their growth.
✨Showcase Your Organisational Skills
As an Onboarding and Customer Success Specialist, being organised is key. Prepare examples of how you've successfully managed onboarding processes or customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your systematic approach.
✨Demonstrate Your Communication Style
Since clear and warm communication is crucial for this role, practice articulating your thoughts in a friendly yet professional manner. Consider role-playing with a friend to refine your delivery, ensuring your emails and conversations reflect the supportive tone that JustTip values.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company's culture, growth plans, and how they measure success in customer onboarding. This shows your genuine interest in the role and helps you assess if JustTip is the right fit for you.