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- Tasks: Manage top-tier enterprise customers and drive growth through data-driven insights.
- Company: Join a global leader in AI-driven chargeback solutions with a collaborative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact on major brands while shaping the future of payments.
- Qualifications: 5+ years in Customer Success with strong analytical and project management skills.
- Other info: London-based role with in-office presence required four times a week.
The predicted salary is between 48000 - 84000 £ per year.
Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals. We’re a global company with teams across markets and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership.
As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.
What you’ll do:
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights.
- Identify and execute expansion opportunities end-to-end to achieve account growth targets.
- Define and drive retention strategies through structured account plans to meet retention goals.
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships.
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption.
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
- Deliver client training and enablement sessions to drive value realization.
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.
Requirements:
- 5+ years of experience as a Customer Success Manager managing enterprise accounts.
- Proven track record in project management and cross-functional collaboration.
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
- Demonstrated success in building and growing long-term, value-driven customer relationships.
- Comfortable operating in fast-paced, dynamic environments.
- Willingness to travel several times a year.
- Experience in the payments industry - an advantage.
- London-based - 4 times a week, in office presence is required.
Enterprise Customer Success Manager London employer: justt
Contact Detail:
justt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Enterprise Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience managing enterprise accounts and your analytical skills. Share specific examples of how you've driven customer success and growth in previous roles. We want to see that you can bring measurable value to Justt!
✨Tip Number 3
Prepare for those interviews! Research Justt’s platform and understand how it impacts chargeback operations. Be ready to discuss how you can help clients adopt new features and drive retention strategies. We love candidates who come in with a solid understanding of our business and a plan for success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Justt. Don’t miss out on the opportunity to be part of something big!
We think you need these skills to ace Enterprise Customer Success Manager London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with enterprise accounts and any relevant achievements that showcase your ability to drive growth and manage relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission at Justt. Don’t forget to mention your experience in the payments industry if you have it!
Showcase Your Analytical Skills: Since we value data-driven insights, make sure to include examples of how you've used data to inform decisions or strategies in your previous roles. This will demonstrate your analytical mindset and ability to translate data into actionable insights.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at justt
✨Know Your Stuff
Before the interview, dive deep into Justt's platform and understand how it transforms chargeback operations. Familiarise yourself with their AI-driven technology and think about how your experience aligns with their mission. This will show that you're genuinely interested and prepared.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed enterprise accounts or driven customer success. Highlight how you used data to generate insights and how those insights led to measurable growth. This will demonstrate your analytical mindset and ability to deliver results.
✨Engage with Questions
Come armed with thoughtful questions about Justt’s culture, team dynamics, and future product developments. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
✨Emphasise Collaboration Skills
Since the role involves working across various teams, be ready to discuss your experience in cross-functional collaboration. Share examples of how you've partnered with different departments to achieve common goals, as this will highlight your ability to thrive in Justt's collaborative environment.
