At a Glance
- Tasks: Manage top-tier enterprise customers and drive their success through data-driven insights.
- Company: Join Justt, a leading software development company in the payments industry.
- Benefits: Full-time role with opportunities for growth and collaboration across teams.
- Other info: Dynamic environment with travel opportunities and a focus on long-term relationships.
- Why this job: Be a trusted advisor and make a real impact on customer success and business growth.
- Qualifications: 5+ years in Customer Success with strong analytical and project management skills.
The predicted salary is between 51750 - 63250 £ per year.
Join to apply for the Enterprise Customer Success Manager role at Justt. We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.
What you’ll do:
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights.
- Identify and execute expansion opportunities end-to-end to achieve account growth targets.
- Define and drive retention strategies through structured account plans to meet retention goals.
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships.
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption.
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
- Deliver client training and enablement sessions to drive value realization.
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.
Requirements:
- 5+ years of experience as a Customer Success Manager managing enterprise accounts.
- Proven track record in project management and cross-functional collaboration.
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
- Demonstrated success in building and growing long-term, value-driven customer relationships.
- Comfortable operating in fast-paced, dynamic environments.
- Willingness to travel several times a year.
- Experience in the payments industry - an advantage.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service and Business Development
Industries: Software Development
Enterprise Customer Success Manager employer: justt
At Justt, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our supportive environment where you can partner with cross-functional teams to make a tangible impact in the fintech space. Located in the UK, we provide unique opportunities to engage with some of the largest brands globally, ensuring your contributions are both meaningful and rewarding.
