At a Glance
- Tasks: Manage enterprise customer relationships and drive growth through data-driven insights.
- Company: Join a dynamic team at Justt, a leader in payment solutions.
- Benefits: Full-time role with opportunities for travel and professional development.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be the voice of customers and make a real impact on their success.
- Qualifications: 5+ years in customer success with strong analytical and project management skills.
The predicted salary is between 42000 - 84000 £ per year.
We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.
What you’ll do:
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
- Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights.
- Identify and execute expansion opportunities end-to-end to achieve account growth targets.
- Define and drive retention strategies through structured account plans to meet retention goals.
- Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships.
- Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption.
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
- Deliver client training and enablement sessions to drive value realization.
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.
Requirements:
- 5+ years of experience as a Customer Success Manager managing enterprise accounts.
- Proven track record in project management and cross-functional collaboration.
- Strong analytical mindset with the ability to interpret data and translate it into insights and actions.
- Demonstrated success in building and growing long-term, value-driven customer relationships.
- Comfortable operating in fast-paced, dynamic environments.
- Willingness to travel several times a year.
- Experience in the payments industry - an advantage.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service and Business Development
Industries: Software Development
Enterprise Customer Success Manager in England employer: justt
Justt is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our commitment to diversity and inclusion, coupled with the chance to work with top-tier enterprise clients, makes Justt a rewarding place for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Justt on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Justt’s products and recent developments in the payments industry. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and values.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. We want to hear about your wins and how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Enterprise Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with enterprise accounts and any relevant achievements that showcase your ability to drive customer success.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission at Justt. Don’t forget to mention specific examples from your past roles.
Showcase Your Analytical Skills:Since we value data-driven insights, be sure to include examples of how you've used analytics to improve customer relationships or drive growth in previous positions. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at justt
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to enterprise accounts. Be ready to discuss how you've used data to drive insights and improve client relationships in your previous roles.
✨Showcase Your Cross-Functional Collaboration Skills
Prepare examples that highlight your experience working with different teams, like Sales, Product, and Marketing. This role requires strong collaboration, so demonstrating your ability to work across functions will impress the interviewers.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've analysed portfolio performance in the past. Share specific instances where your analytical skills led to actionable insights that benefited your clients and drove growth.
✨Engage with Real Scenarios
Think of potential challenges that enterprise customers might face and how you would address them. Being able to discuss real-world scenarios will show that you understand the role and are ready to tackle the complexities of customer success.
