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- Tasks: Lead client operations, ensuring smooth onboarding and ongoing support for our B2B clients.
- Company: Join JustPark, a leader in simplifying the parking experience for drivers and businesses.
- Benefits: Enjoy 25+ days holiday, free lunches, private medical insurance, and more perks!
- Why this job: Make a real impact in a dynamic role that enhances client satisfaction and operational efficiency.
- Qualifications: 5+ years in client management with strong problem-solving and collaboration skills.
- Other info: Be part of a vibrant team with great career growth and fun social activities!
The predicted salary is between 36000 - 60000 £ per year.
Location: London, England, United Kingdom
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, simplifying the entire parking experience. Our platform makes it simple for drivers to find, book, and pay for parking while empowering our operating partners to deliver exceptional parking experiences.
About The Role
We are seeking a highly organized and process-driven Senior Client Operations Manager reporting into our Director of Client Success. This role is primarily focused on our Event Parking business, ensuring client satisfaction, driving client commercial optimisation while maximizing our operational efficiency. You will ensure our B2B clients gain maximum value from the JustPark platform.
You will manage a portfolio of clients, guiding them through onboarding, educating them on our platform, and providing ongoing support. You will also take a share in the ownership of key operational activations, while working cross-functionally to solve issues and improve processes.
Key Responsibilities
- Act as the primary operational point of contact for a portfolio of clients.
- Onboard clients efficiently, ensuring a smooth and engaging start to their JustPark journey.
- Migrate clients efficiently to new platforms, ensuring a smooth transition throughout their JustPark journey.
- Provide clients with training, education, and ongoing updates on tools and performance to ensure clients maximize value from the platform.
- Support clients in managing pricing and inventory effectively to drive utilisation and satisfaction.
- Work with clients to resolve driver-related issues and operational challenges related to the on-site offering.
- Monitor client health, proactively identifying risks and implementing strategies to mitigate them.
- Manage client escalations effectively, working cross-functionally to achieve timely resolution.
Operational Excellence & Project Management
- Implement and continuously improve operational processes across the client portfolio to ensure high-quality output and efficiency.
- As part of our wider Operations team you may own key operational areas, such as coordination of client signage and management of penalty charge notice enquiries.
- Drive process improvement initiatives to streamline workflows, enhance client outcomes, and improve internal collaboration.
- Project manage large-scale client change initiatives, ensuring plans are executed on time and to a high standard.
- Communicate project plans, progress, and outcomes clearly to both internal stakeholders and external clients.
Cross-Functional Collaboration
- Partner closely with Account Management, Sales, Finance, Product, Engineering, and Customer Support teams to deliver seamless client experiences.
- Provide client insights to Product and Engineering to inform platform improvements.
- Work with Finance and Sales to ensure accurate operational inputs.
- Act as an advocate for client needs at a higher level, ensuring the client perspective is represented in decision-making.
Requirements
- 5 years+ demonstrable experience in operational client management, process improvement, and high-quality service delivery.
- Proven ability to design, implement, and optimise workflows to achieve efficiency and consistency.
- Ability to track, analyse, and proactively manage client health and address risks.
- Strong capability to diagnose complex issues and drive resolution across multiple teams.
- Excellent cross-functional working skills with the ability to influence and partner effectively.
- Experience executing strategies for customer success to improve client outcomes and drive adoption.
- Strong ability to identify trends, risks, and opportunities for improvement through data-driven insights.
- Excellent communication skills, with the ability to deliver clear updates and act as an advocate for customer needs.
- Confident handling escalations, ensuring structured resolution in collaboration with internal teams.
- 2+ years experience with Gsuite, Salesforce (SFDC) and PlanHat (or other Customer Success Platforms) is advantageous.
Benefits
- Generous holiday policy: 25 days + bank holidays + managers have the ability to grant up to 5 extra days for high performance.
- Free lunch on all office days via Feedr.
- Free snacks & drinks on all office days.
- Private Medical Insurance with Vitality.
- Life assurance through YuLife.
- £25 credit to use for eye tests a year.
- £50 parking credit per month to use via JustPark.
- Cycle-to-work salary sacrifice scheme.
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks of fully-paid paternity leave.
- Competitive pension offering with standard and salary sacrifice pension options.
- Quarterly away days with the whole UK team.
- Quarterly team social budget to recharge and bond with your team.
Senior Client Operations Manager in London employer: Justpark
Contact Detail:
Justpark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see that you’re genuinely interested in making an impact!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your responses, so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Client Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Operations Manager role. Highlight your operational expertise and any relevant experience in client management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving client experiences and how you can contribute to our mission at JustPark. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their analytical skills and ability to drive resolutions across teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Justpark
✨Know Your Stuff
Before the interview, dive deep into JustPark's services and how they simplify parking for both B2B and B2C clients. Familiarise yourself with their platform and think about how your experience can enhance client satisfaction and operational efficiency.
✨Showcase Your Process-Driven Mindset
Be ready to discuss specific examples of how you've designed and optimised workflows in previous roles. Highlight your ability to implement process improvements that led to better client outcomes, as this is crucial for the Senior Client Operations Manager position.
✨Demonstrate Cross-Functional Collaboration
Prepare to share experiences where you successfully worked with different teams, like Sales or Product, to solve client issues. This role requires strong collaboration skills, so showing how you've influenced and partnered effectively will set you apart.
✨Be Proactive About Client Health
Think of ways you've monitored client health in past roles and how you've addressed risks before they became issues. Discussing your analytical skills and how you've used data to drive client success will resonate well with the interviewers.
