At a Glance
- Tasks: Design and improve customer success processes while leveraging AI tools for efficiency.
- Company: Join JustPark, a leader in simplifying parking experiences across the UK and US.
- Benefits: Enjoy 25 days holiday, free lunches, private medical insurance, and more!
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising processes and using cutting-edge technology.
- Qualifications: 5+ years in client success or similar roles with strong technical skills.
The predicted salary is between 50000 - 65000 £ per year.
About Just Park
Just Park is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds.
We simplify the entire parking experience.
From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—Park Hub and Just Park—have come together to make that vision a reality.
Park Hub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience.
Just Park transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About the Role
The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team.
This isn't a system admin role.
We want someone who understands customer success from the inside — who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time — and can translate that into systems and workflows that deliver better results for our clients and our business.
This role can be based in our London office, and will work with teams across the US and UK.
- What You’ll Do
- Process & Enablement
- Partner with Ops leadership to design, document, and continuously improve processes — from onboarding playbooks to renewal workflows and escalation paths
- Build and maintain a library of templates, email sequences, call frameworks, and internal guides
- Run onboarding and ongoing training for CS team members across UK and US markets
- Core Systems & Tooling
- Planhat is our primary tooling for the success team
- Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards
- Create and continuously improve complex and custom integrations
- Maintain and improve our Big Query, Salesforce and Zendesk integrations, working with relevant platform admins where necessary
- Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership
- Manage data integrity across platforms
- AI-enabled Builder
- Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency
- Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc
- AI skills/similar for the success team to improve speed and quality
- AI agents to handle routine client enquiries and automate repetitive tasks
- Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products.
- What Success Looks Like
- 30 days
- Established relationships with success/ops teams in both US and UK
- Reviewed Planhat implementation and agreed action plan for improvement & uptake
- Big Query client data reliably surfacing in Planhat
- Developed or improved at least one process
- 60 days
- Implemented 4 or more workflows in Planhat, including at least one which uses client data from Big Query
- Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce
- Published at least 2 internal tools or agents which delivering measurable improvements
- 90 days
- Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered)
- Established cadence of continuous improvement for Planhat, playbooks, templates, etc
- Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents
- Must Have
- 5+ years of experience client success, account management, revenue operations or similar role - you must understand the domain
- Hands on experience as an admin for Planhat, Salesforce or comparable platforms (not just user familiarity)
- Strong process design instincts. Able to map a workflow, identify failure points, and build something that scales
- Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts
- Clear written communication, you'll be writing playbooks, training materials, and process docs that others will actually use
- Excellent interpersonal skills with the ability to communicate clearly and credibly across teams and levels
- Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment
- Nice-to-have (technical)
- Experience using Chat GPT Codex, Claude Code or similar to ship working solutions (this may be in personal projects)
- Experience as an admin for Jira, Zendesk, Asana or other similar tooling
- Experience building reports/dashboards with Tableau, Power BI or similar tooling
- Nice-to-have (background)
- Experience in start-up and/or scale-up businesses
- Experience working with teams and/or clients across multiple time zones
- Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions
- Background in parking technology, mobility, event management or venue operations
- You're Probably a Good Fit If…
- You enjoy working across a wide range of tools and domains
- You are passionate about process optimisation
- You are excited about using AI-development tools to ship working solutions quickly
- Recharge your batteries
- Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year)
- Free lunch on all office days via Feedr with daily meal choice
- Free snacks & drinks on all office days
- Investment in you and your wellbeing
- Private Medical Insurance with Vitality
- Life assurance through Yu Life
- £25 credit for eye tests per year
- Free O2 concert tickets through our partnership with the O2
- Simplifying journeys so you can breathe easier
- £50 parking credit per month via Just Park
- Cycle-to-work salary sacrifice scheme
- EV salary sacrifice car scheme via Octopus Energy
- We look out for your family
- Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave
- Help finding great childcare with funded hours via Koru Kids
- Look after the pennies
- Competitive pension offering with standard and salary sacrifice options
- Success is best when it's shared
- Quarterly away days with the whole UK team
- Quarterly team social budget
- Social activities and celebrations on our gorgeous rooftop in King's Cross
- #J-18808-Ljbffr
CS Enablement & Ops Architect (Global) in London employer: Justpark
JustPark is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Greater London. With a focus on employee growth, we offer extensive benefits including 25 days of holiday, private medical insurance, and unique perks like free office lunches and monthly parking credits, making it a rewarding place to advance your career as an Analytics Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land CS Enablement & Ops Architect (Global) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Justpark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Justpark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CS Enablement & Ops Architect (Global) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Justpark:Your cover letter is your chance to shine! Tell us why you want to work at Justpark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Justpark!
How to prepare for a job interview at Justpark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
